Online Retail

We all know the classic scene from Jerry Maguire when Jerry (Tom Cruise) begs Rod Tidwell (Cuba Gooding Jr) in a football stadium change-room to “help me, help you……heeelllllp me, help you” in finding Tidwell that elusive major football contract.

Australian retail assistants have pretty much moulded their attitude on this lot

This expression comes to mind every time I walk out of a retailer at the moment, an industry from whom in recent times, we have heard nothing but whinging, whining, pleading and begging of their customers throughout Australia to return to the store rather than shop around for the cheapest online deal.

Having saved my hard earned pennies and recently embarked on some post-Christmas sale shopping, I am convinced that the Australian Government should ignore any further pleading from retailers to remove the GST exemption on overseas imports below $1,000. That is until retailers can prove (a) they actually want to run a business involving a physical store selling items, goods or chattels; and (b) to serve the customer.

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  • Rachel says:

    04:54am | 10/12/12

    I think I’d prefer your Australian version of customer service to the model we have in the UK. No sooner have you walked through the door, than you’re accosted by an overly-cheery salesperson, trying to foist upon you advice you don’t need and personal opinions you’re not interested in. Not… Read more »

  • Mr real man says:

    06:46pm | 20/02/12

    i understand ur sentiment stephen. in and out. done (which is funnily enough related to our dealings with women as well…if you get my inference…) emily proved your point by not actually talking about something related Read more »

 

As the Aussie dollar has surged in recent months it’s clear that those buying online from overseas websites are enjoying amazing savings as compared to buying locally from bricks and mortar retailers.

Today this small city, tomorrow the universe! Pic: Supplied by Westfield

In fact, online retailing is growing at a rapid pace and will continue to do so as long as the Aussie dollar remains strong. But it isn’t just the strong Aussie dollar that’s driving the rush to overseas online retailers.

The harsh reality is that a key reason Australian bricks and mortar retailers are finding it harder and harder to compete with online retailers is that retail rents in Australia continue to rise. Australian retail rents are some of the highest in the world and that’s bad news for local retailers operating out of a major shopping centre.

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  • Grace says:

    01:49pm | 06/06/12

    Westfield imposes unreasonable rent on specialty stores, besides, all the other commercial properties in Australia are also extremely high. It needs a long way to return back to a reasonable level. How many businesses are suffering? Read more »

  • Nike mercurial soccer cleats says:

    10:44am | 02/08/11

    Glad to see all the speakers, really wonderful content. Do not know if you like Nike mercurial soccer cleats it? Read more »

 

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