Gasp Clothing

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Friday dilemma: The customer is always right

07 Oct 11:25am

Filed under: Friday Dilemma, Gasp Clothing

Customer service. Big chain stores like Myer and DJs don’t worry about it. And GASP clothing have tried embraced the oldest model of retail customer service recently: just plain treating their customers like crap.

A real customer experience: getting to wear an iPad on your head. Picture: AFP

If you’ve been living under a rock, to fill you in on a story that’s been doing the rounds this past couple of weeks: Keara O’Neil was on a shopping trip down Chapel St, Melbourne, when she walked into a GASP clothing store. Hunting for bridesmaid dresses and a frock for her hen’s night, she tried on a few dresses with the helping hand of a retail assistant, who was initially helpful and cheerful.

And then he turned on her. O’Neil claimed Chris the shop assistant turned nasty, having her dig at her size 12 frame and yelling out: “Have fun shopping at Supre… I knew you were a joke the minute you walked in”.

Continue reading "Friday dilemma: The customer is always right" »

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Daylight robbery says:

02:08am | 05/11/11

@Marley Have you been to the UK Marley? Internet shopping has vaporised retail in many parts of England. Some shopping centres have for lease signs every third window. The other is a business model similar to say BigW building its only shopping centre with one building and no boutique shops.… Read more »
Jacqui says:

01:04pm | 26/10/11

I think what GASP did was pure genius. Finally a brand that does not apologise for not conforming to the clichés. Love it, a fashion store with attitude! Read more »

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