Competition
As 2011 fast comes to an end it’s timely to reflect on the significant policy reforms that gave small businesses a helping hand during the year. Central to these reforms has been the move towards Small Business Commissioners around the country.

The year started off with the South Australian Small Business Minister, Tom Koutsantonis, launching a period of wide ranging consultation with small businesses in that State.
With South Australia’s draft small business commissioner reforms unveiled in February and explained during information briefing sessions across Adelaide and regional South Australia, there was considerable excitement amongst small business and farmers that they would finally have an independent person to turn to in the event of a dispute with a larger business.
Continue reading "Zumbo’s wrap: What 2011 meant for small business" »
Have you ever taken a case to court? Are you a small business person who has taken a franchisor or a shopping centre landlord to court? Did your lawyers charge you an arm and a leg? Did your legal and court costs spiral out of control?

The sad reality is that the cost of justice is now unaffordable for many people including small businesses. With lawyers charging anything up to $1,000 plus an hour for legal advice, it’s clear that the average consumer or small business simply cannot afford to go to a lawyer, let alone to court.
There is no shortage of stories where a small business person has been hit with tens of thousands or more of legal costs from their own lawyers. Then there is the potential of having to pay for the other side’s legal costs if the small business person loses.
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dzhay says:
This is probably the most obviously misguided article on legal reform I have ever read. It starts by throwing around a figure - $1,000 an hour - which would apply only to top silks and specialist partners of top-tier firms in Sydney and Melbourne. Next it talks about small business… Read more »
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marley says:
@neo - I believe all lawyers in Canada are admitted to the bar (at least in the common law provinces), so there is a difference to the British and Australian systems. And, as I’ve mentioned, notaries have a broader role than is the case here even though they are not… Read more »
We always hear about how important small business is to the economy, but we don’t often hear about governments standing up for small businesses when it comes to effective competition and consumer laws. Why? Quite simply because small businesses are all too often the ignored members of our society.

The small business sector is a big employer and small business people put in some of the longest working hours operating their businesses. They can be super efficient because it’s their money on the line. There are no corporate overheads or bloated performance bonuses because the money they make is generally put back into the business.
Small businesses survive on their excellent customer service and help drive innovation and product choice in their chosen areas of the economy. While they keep the big players honest, they can be victims of abuses of market or contractual power by those big players.
Continue reading "Small businesses aren’t muppets. They’re a BIG deal." »
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Ben says:
The World Wide Web isn’t killing off small business…..The other WWW is: Woolworths, Wesfarmers & Westfield! Read more »
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Domenic Greco says:
Here is some Facts…..Frank is right! Small Businesses are PEOPLE….not organisations! 20 years of ignorance and neglect from Federal Governments as well as 10 years of being ignored by the ACCC has brought the 2.7 million (according to the ATO) small businesses to their knees. Successive Federal Governments have given… Read more »
If you’re willing to sleep around, don’t be surprised if your partner gives you the cold shoulder.

This week the nation cried foul at the thought of Qantas, our beloved flying kangaroo, shooting through to Asia.
First of all, Qantas hasn’t done a runner. As CEO Alan Joyce says, the company is looking to shed 1000 of its 35,000-strong Australian workforce and establish two news carriers in Asia to increase its global competitiveness.
Continue reading "Qantas is perfectly entitled to spread its wings" »
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Kika says:
ahaha totally agree. We bemoan Qantas for bad service but expect them to be of Asian quality? Hello! They are lazy Aussies just like we are. Hahaha. Read more »
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Kika says:
I don’t get it. We herald Qantas for being ‘safe’ yet when it comes down the bottom line we’ll fly Singapore Airlines or Malaysian because they are cheaper. Does safety concerns play a role when you fly with them instead? Read more »
Well, the time has come for Graeme Samuel to finish up as ACCC Chairman. His departure will no doubt provoke mixed feelings and for that reason it’s worth pondering some of the alternative perspectives on Samuel’s tenure at the ACCC.

There will be those that will applaud his departure for the simple reason that they believe that Samuel could have done much more to promote vigorous and effective competition in a wide variety of sectors. With key Australian sectors having become more highly concentrated during Samuel’s time at the ACCC, there is a real and growing danger that consumers will increasingly be price gouged.
Samuel doesn’t appear to be too concerned about the growing concentration in key sectors. Free market theorists like to say that Australia is a small market and because of that we shouldn’t be too concerned if we end up with just a couple of large and powerful companies dominating particular sectors.
Continue reading "ACCC boss departs not with a bang but a whimper" »
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Jodecy says:
That’s the best aswner of all time! JMHO Read more »
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acotrel says:
@Jack ‘Businesses are free to set prices as they see fit’ What makes me laugh is when they grizzle when the customers begins to negotiate a lower price! “FREE MARKET ?” -What a JOKE! Read more »
So the ACCC has allowed another acquisition that over time will be detrimental to competition and consumers.

If you were not otherwise distracted by the upcoming extended long Easter/ANZAC day weekend, you would have noticed that last Thursday the ACCC put out a media release stating that it will not be opposing the Woolworths acquisition of the Cellarmasters Liquor Group.
Now apart from sending out the release just before a long weekend where for obvious reasons less media attention would be given to the ACCC failure to act, the ACCC’s decision not to oppose the Woolworths acquisition is not surprising. In fact, the ACCC only opposes a tiny number of mergers and acquisitions under our existing competition laws.
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Zopo says:
Well at the end of the day the small wine producers end up selling to Woolies anyway either under their own brand or private label brand, basically Woolies & Coles saying “Well if you cant beat us join us, but we will tell you how much we want to pay… Read more »
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BB says:
I’m guessing you don’t know the difference between a banner group & liquor ownership based on your incorrect comment - unless you live rural? Read more »
There is a glossy protest poster which rural conservative MPs put up in their parliamentary offices in Canberra last month. It features a bag of groceries under the words “Can you afford to pay Labor’s carbon tax?”

It’s a fair question. Oddly it’s a question being put by the same group of people who are conspiring to make sure that we all pay much more than we need to for our milk.
The National Party and country Liberal MPs have been joined by consumer advocates and competition crusaders in denouncing the conduct of supermarket giant Coles in forcing a price war not only over milk but beer, petrol, even barbecued chooks.
Continue reading "Check out the hypocrisy in the war on supermarkets" »
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Matt says:
Worst article ever. Poorly written. They are cheaper as they have more buying power than small stores/retailers. They gain market share through leverage whether its ethical or not.. Get real and go out and talk to manufacturers who have their prices driven down for fear of losing contracts with such… Read more »
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Andrew Heap says:
My first effort at replying to this disappeared. Shall try again. Grower gets $2.70/kg for nuts sold to processor. Because nuts only contain about 33pc kernel, the actual grower price is about $8.00/kg at 10pc moisture content. Add to this price a processing and packaging charge of $3/kg kernel. We… Read more »
The so-called supermarket milk price war is not the only thing heating up. The debate surrounding the future of brand name products on our supermarket shelves is also heating up.

Central to both is the growing power of Coles and Woolworths. Together the supermarket giants operate 87 per cent of full line supermarkets over 2,000 square metres. As we know, they have spread their tentacles to petrol, liquor and banking services.
Like major armies on the march, Coles and Woolworths first establish a beachhead in a particular targeted sector of the economy and then spread out to take more and more territory in that sector until they are either stopped or they march their way to “victory.” Once victorious they can impose their “way” on those they deal with, including suppliers and even consumers.
Continue reading "The death of brands is much closer than you think" »
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Cate says:
My Grandfather was AG Faulks, the grocery proprietor in the Corso, Manly. My mother and father worked there in the 30s and tell of all the wonderful produce sold there, the number of employees, the personal service, home deliveries by bicycle… A different time and certainly sounds a lot more… Read more »
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CaraStanley18 says:
If you are willing to buy real estate, you would have to receive the business loans. Furthermore, my mother always uses a collateral loan, which occurs to be the most useful. Read more »
ATM fees have long been a sticky topic. For many people, paying an ATM transaction fee is an unwelcome but accepted fact of life.

For Indigenous Australians in remote communities however, ATM fees can have a significant impact on their life, swiftly eroding their humble bank balance.
This is the finding of a report released late last year by the feisty Australian Financial Counselling and Credit Reform Association (AFCCRA), titled “ATM Fees in Indigenous Communities”, which focussed on excessive ATM fees in remote communities.
Continue reading "When banks rob people at ten bucks a hit" »
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Muttley says:
you mean like they have in the US? Yeah, that worked well. Just look at the health care system. Read more »
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JPM says:
Actually Richard you are incorrect, unless assuming the NRG does not have any $AUD (but he is clearly using a computer, so we assume he has money). NRG, and indeed the entire population has paid for this bailout; it is paid for every year through the inflation of our money… Read more »
With Australia continuing to have some of the fastest growing food prices in the developed world, you have to wonder if Australian consumers are being milked by the major supermarket chains.

After all, Coles and Woolworths control over 87% of Australian supermarkets over 2,000 square metres. That clearly gives them plenty of market power which allows them to push up grocery prices and hence Australia’s food inflation.
Sometimes, however, they keep us guessing about their real agenda. So while we are hearing a lot about fresh milk prices coming down, we don’t hear much about what’s happening with other prices being charged elsewhere in the supermarket or at petrol bowsers linked to Coles or Woolworths.
Continue reading "Don’t be fooled, the supermarkets are milking us" »
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Clara says:
That’s 2 cvleer by half and 2x2 clever 4 me. Thanks! Read more »
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John says:
“If the Big 2 are artificially increasing prices, wouldn’t that make it entirely possible (and easy) for independents, and even BP to substantially undercut Caltex and Shell” In theory, yes. In practise, it isn’t going to happen except once in a blue moon for Australia’s capital cities. Because of the… Read more »
As entertaining as the game was, the best action in yesterday’s Super Bowl was off the field.
In the second quarter, Motorola ran a one minute ad which parodied Ridley Scott’s bold, apocalyptic 1984 Apple ad.
In Scott’s ad, Apple seemed to be implying that the world of personal computing, circa the actual year 1984, was dominated by a Big Brother-like power (IBM, anyone?) more reminiscent of Orwell’s fictional 1984.
Continue reading "Motorola taunts Apple: “Who’s Big Brother now?”" »
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szybkieodchudzanie says:
I see a lot good quality articles here <a >skuteczne tabletki na odchudzanie</a> Read more »
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Jane says:
@Tom Thanks for such a kind response. Strong words. I think you will find that ‘moronic’ is an ill-informed personal opinion. My youngest son (2yrs) and my oldest living relative (87) can both use iTunes - it has to be pretty clever to reach such a wide range. And you… Read more »
Were you watching petrol prices in the lead up to Christmas 2010? If you were, then you would have noticed that the average retail price of unleaded petrol was going up around Australia.

So what was behind the price hike in the lead up to Christmas? Well, there were a number of possible reasons, all of which meant that motorists were generally paying more than they needed to for petrol during the festive season. Some of these reasons, as we will see, also meant that motorists were paying inflated prices in some places.
Let’s start at the retail end and work our way back to international petrol and oil prices.
Continue reading "Why petrol is so freakin’ expensive during the holidays" »
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LC says:
They could be moving there because they cannot afford housing in urban areas. If I were to move to within 5 kms of my employment, I’d be forking out $1.1 million, MINIMUM. You can thank governments pandering to bommers and pricing the young and the poor out of the market… Read more »
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Your name: John says:
Peak oil is causing oilco profit margins to rise? That’s a new one. Read more »
Rather than go in to bat for Australian consumers, local retailers are supporting a campaign to reduce competition and make us pay more. With that attitude, it’s little wonder so many of us are looking online when we go shopping.

Electronics retailer Gerry Harvey kicked off the war against consumers last November when he called on the government to remove the GST exemption for goods purchased online from overseas.
He also revealed that lobbying of politicians to effect this outcome had been underway for some time.
Continue reading "Big retailers are declaring war on competition" »
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Reg says:
KH,... I lived in the US for some time and it came as a very pleasant surprise to find that clothes stores stocked just about every combination of trouser and shirt arm, leg and waist measurement one could imagine. (In season) But that wasn’t the only thing. The clothes from… Read more »
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acotrel says:
I just love trhose ads - Buy Harvey Norman , WOW!!!! There should be a law about telivision ads which jack up the volume. If I see one of Gerry’s ads on TV, I usually hit the mute button, and often change the channel! Read more »
As the public anger against the four big banks continues, we wait with an air of expectation for Wayne Swan’s latest bank “reform” package to be announced.

This is not Swan’s first “reform” package. He announced one before and while some may have been excited about that earlier package, any excitement quickly faded as that package fizzled and the four big banks continued to thumb their nose at the Federal Treasurer.
Until independent competition and the conditions that allow independent competition to flourish are restored, consumers will continue to be gouged by the four big banks. Here’s a 12 point plan that might help provide a coordinated and targeted approach to the restoration of independent competition.
Continue reading "12 things Wayne Swan can do to tackle the Big 4 banks" »
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SteveKrik says:
12 years of nothing by Costello and Howard to put controls on the banks. 3 years of labor and all the problems are their fault? I think not. Read more »
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Andrew says:
Got it on the nose, Rosie.. Australia’s interest rates are now “above average” historically, while in the rest of the developed world interest rates are hovering around the 0% mark. Granted, our rates have always been slightly higher, but the margins are well beyond what they’ve ever been in the… Read more »
Have you ever wondered what impact our competition regulator, the ACCC, is really having? Well just ask around small business circles and you will hear the word “useless” more often than not. Perhaps small businesses are a bunch of “whingers” or perhaps they are sick and tired of feeling second rate with the ACCC not understanding how small businesses are being driven out of business as a result of anti-competitive practices by the big end of town.

And, don’t stop at small businesses. Ask motorists what they think of the ACCC and its Petrol Commissioner. Ask them if they know who the Petrol Commissioner is and what he does. Ask borrowers what they think of the ACCC decisions to allow the majors to take over St George and BankWest. Again, the words “toothless tiger” are not uncommon.
Now that’s really sad as the ACCC should command respect, and fear in potential wrongdoers. Clearly, the ACCC should be a world class competitition regulator. It’s staff members are professional and many have been there a long time.
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Will says:
And I was just wondrenig about that too! Read more »
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mc says:
Steve says: Yeah, the ACCC never does anything. Guess that $36 million fine against Visy and Richard Pratt materialised out of thin air, didn’t it? As you rightly point out steve, the ACCC has indeed done ONE thing, i know because i went through your comment and counted… Read more »
Have you or anyone you know owned a franchised business? If not, are you considering buying a franchised business?
More generally, what do you think about franchising as a business model? Well, for many people franchising is seen as a potentially exciting way of doing business.
However, for a growing number of people the shine has well and truly worn off and for these people franchising is a trap for the unsuspecting ; a trap that too many rogue franchisors are setting for prospective and existing franchisees.
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Eddie says:
You keep it up now, undetrsnad? Really good to know. Read more »
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Mathew Crossan says:
I am particually interested in the paragraph : A good franchisor will also extract the best rental deal for franchisees. A good franchisor will use its expertise to go in strongly when negotiating rents with landlords, especially shopping centre landlords. I have been to the district court after being hounded… Read more »
Competition in corporate Australia has always been fierce. Everyone wants the best people, systems, products and services.

But behind the smiles and claims to the contrary, everyone from the Chairman down wants to get one up on their direct competitors on every metric that matters.
At stake are bonuses, bragging rights and most important of all, continued survival in the corporate jungle.
Continue reading "Indigenous skills: let market forces triumph" »
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Hazera says:
2500 dallors seems like a small sum of money to be owed for forced labour. It should not only be about the value of the labour performed but the loss of human dignity as well.Of course they only want to give those that are dead a headstone. What they refuse… Read more »
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Sam Wylie says:
Glen I enjoyed you post, and I agree. Competition is most acute, and works best, when the objective is clearly defined. In sport the objective is crystal clear, competition is all there is between teams, co-operation is within teams and there is no hiding from failure. Teams that don’t innovate… Read more »
While enjoying a nice Saturday afternoon news came through that Julia had announced her new ministry. Immediately this author combed through the list looking for the name of the new competition minister. Alas, there was no specific mention of competition on the list of portfolio responsibilities. Nor was there specific reference to consumer affairs on the portfolio list.
Now that’s disappointing. Was the omission of an express mention of competition and consumer policy an oversight? Or was there an implication that these were not considered sufficiently important in the new Labor minority Government?
Well there is an old saying that if you have a choice between a conspiracy or a stuff up, then you first go for the stuff up. That makes sense as references to conspiracies usually attract suggestions of paranoia. So let’s stick to the possible stuff up theory.
Continue reading "So who really is the new Labor competition minister?" »
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Andrew says:
All of this complaining about what words are or are not in certain minister’s title is ridiculous. It is the substance of the work that is done by the minister that counts not the title. When Tony Burke’s title was changed from Minister for Population to Minister for Sustainable Population… Read more »
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Ryan says:
They are saving money, since it is quite obvious that the previous competition minister did less than nothing! Read more »
Have you ever wondered where you can buy the cheapest petrol or groceries? Well, if you have, then you would know that such information is not readily available.

You may try and search for the information, but in Australia you will soon find that there is generally no single place to get it. Yes, there may be some pricing information out there but it may be very limited, out of date or not in a readily accessible form.
In practice, this lack of full price transparency places you, the consumer, at a severe disadvantage. How many times have you driven by a petrol station offering one price only to find another service station down the road offering a cheaper price? What if you had decided to go into the first service station to buy your petrol only to later drive by the cheaper service station down the road? We have all been there and felt ripped off in the process.
Continue reading "Transparent fuel and grocery prices: time for another go?" »
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Someone says:
Failing that, two simple rules for 90% of the time in Perth: 1. Go on Wednesday (sometimes Thursday, but this is riskier) 2. Boycott Profiteering (read the abbreviations to find which station I’m primarily talking about. Hint: They always lead the cycle on Wednesday) Read more »
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Aberford says:
Sherlock, you’re missing the point. Your clever reference to tenths of a cent is a diversion, perhaps inadvertently, from what Frank Zumbo is saying. He makes the point that the corporates have realtime info about market pricing, and consumers do not, so the corporates can, and do, use this advantage… Read more »
With petrol prices on the rise again and a federal election fast approaching, the Federal Government is scrambling to get some runs on the board. After the Fuelwatch debacle and with the first ACCC Petrol Commissioner having resigned very quickly, the Government’s tough talk on petrol prices has remained just talk.

So why does the Federal Government continue to fumble the ball so badly on petrol prices? Well, quite simply because of their continued failure to tackle the underlining problems. These problems are far reaching and together they ensure that the oil companies and Coles and Woolworths maintain and extend their stranglehold of over the petrol industry.
In fact, the Federal Government’s repeated failure to tackle the dominance of the oil companies and Coles and Woolworths lies at heart of their failure to deliver on their election promise to put downward pressure on petrol prices. Like their promise to do the same for grocery prices, the petrol promise has delivered nothing for motorists.
Continue reading "Why Australian motorists are still under the pump" »
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Tom says:
The more expensive petrol is, the less people will drive, and hence the less traffic there will be for those such as myself who enjoy a nice Sunday drive, and are willing to pay for the privilege. Read more »
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Richard Tuffin says:
Here’s a simple solution… If a Shell (Coles) or Caltex (Woolies) servo is in an area, the Government should simply legislate that the next servo built in closest proximity has to be a Mobil or Independent servo. Near where I live, we have a Mobil Servo and a Caltex Servo… Read more »
Do consumers want cheaper prices and greater product choices? Of course they do and that’s why it is essential that more Costco supermarkets open up around Australia.

Costco is a US company that operates retail warehouses where people can become members for a yearly fee which then entitles them to shop at a massive warehouse offering products at substantial discounts to competitors.
By way of background, Costco has about 563 warehouses worldwide with around 410 operated in the US, and the remainder operated in Canada, Mexico, the UK, Taiwan, Korea, Japan and Australia. We currently only have one Costco in Melbourne’s Docklands which opened on 17 August 2009.
Continue reading "People get Costco, but does the Minister?" »
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Mike says:
They’re all as bad as each other.. I have a small butchershop in Victoria and the local IGA specials are at a price that 1. I can’t buy at 2. If I could I’d lose money in matching/selling. The bull with coles etc and their same “low” price across the… Read more »
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James Canon says:
Do Coles and Woolies really have 80pc of the market? IGA says themselves that they have a 20pc share. That’s 100pc. So what market share do ALDI, Franklins, Foodworks and all the other independent bakers, greengrocers and bakers have? I’ve heard that more Australians bought thier meat from butchers than… Read more »
With a federal election fast approaching it’s time for voters to start evaluating Mr Rudd’s performance on supermarket issues.

For Mr Rudd there is no escaping that grocery prices remain literally a bread and butter issue for all Australians.
With struggling families certainly not pleased with ever rising grocery prices and with swinging voters unlikely to be impressed with the fact that Australia still faces some of the highest levels of food inflation in the developed world, Mr Rudd certainly has some convincing to do.
Continue reading "What are you really doing about grocery prices, PM?" »
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John A Neve says:
True Believer, I find this a classic, I ask three questions, from this you, Davido and Iva come up with three versions of what I thought am thinking or support !!! Maybe you should all pool your brains, then you all might make some sense. Read more »
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John A Neve says:
Davido, You have not improved have you, this is in a par with another or your posts. Free Enterprise and competition produces fewer and fewer suppliers. The successful gobbly up the weaker, if you don’t accept that, there is no hope for you. Although based on some of your past… Read more »
If it wasn’t enough that Australians consistently face some of the fastest growing food prices in the developed world as a result of the dominance of Coles and Woolworths, the major banks have decided to join the price gouging club.

With the Commonwealth Bank showing strong profit growth and Westpac announcing a profit upgrade, it’s clear the four major banks are some of most profitable in the world. Profitable banks are a good thing I hear you say. Yes, but profiteering banks are not a good thing for the economy and consumers. When does profitable become profiteering?
Simple. It’s when competition has diminished to a point where the four major banks can raise interest rates at will. It’s competition that keeps everyone honest and where that competition is removed the remaining players can price gouge. It doesn’t take an economics degree to work that out.
Continue reading "Sit back and enjoy as the four banks gouge you" »
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Ian Johnston says:
If I can have just one extra word on this subject, in particular in regard to poor Zeta, I forgot to mention that I killed Jesus and Adolf Hitler was my lovechild. Read more »
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Brian says:
What about the government - the tax system still favours those doing nothing - and Ken Henry will only exacerbate that fact. Read more »
How long have you been with your bank? When was the last time you switched all your accounts to another bank?

If you’re like most Australians the answer will either be “never” or “years ago”.
And there’s your reason why bank service will never be quite up to scratch. It’s us. We’re bank suckers. We talk about how banks treat us, and the poor level of service, but that’s all we do. Talk.
Continue reading "Rebelling against banks can make them lift their game" »
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Unicorn says:
Credit Unions are the way to go. When I lost my job some years back, the Credit Union was more than happy to reduce the repayments on my car loan significantly, helping us get through the hard months till I got another job. They made the money back by extending… Read more »
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Jason says:
Kochie - it is easier to talk about switching banks than actually doing it. Generally It is just too hard, too complicated and too expensive to change all your business to a new bank or credit union. They like it like that and the government’s reforms havent made switching any… Read more »
Well, well, we’ve had another couple of rounds in the battle of the supermarket PR wars. First, we saw Woolworths and Coles continue their expensive media campaigns telling us about their “single pricing policy.” Then last week came the launch of the Woolworths “price check” website.

On each occasion we were told how “good” the particular announcement was for consumers only to find that the supermarket chains had failed to give consumers the full picture. Statements were made about “price cuts,” but consumers didn’t get the full list of products affected and the price changes.
Woolworths, for example, repeatedly told us that the price of 3,500 products had been reduced and now the prices of those products were lower than a year ago. We are still to get the full list of 3,500 items and price reductions. We are also yet to be told whether there have been any price rises on any of the other 26,500 or more products typically sold at a Woolworths or Coles supermarket.
Continue reading "The supermarkets’ ongoing ‘conspiracy against the poor’" »
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Amber says:
That?s raelly shrewd! Good to see the logic set out so well. Read more »
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Shane says:
John A Neve is right. You cannot have government regulation and free market economics operating at the same time. You either believe in one or the other. However, it’s not that simple, because we are not always aware of what goes on behind the scenes, by governments or big business.… Read more »
As we enter an election year it’s opportune to reflect on the Federal Government’s track record on petrol issues. In doing so, it will become very obvious that the Federal Government, like the previous government, has been fumbling the ball very badly on petrol issues and motorists are paying the price.

Let’s start when the Labor party was in opposition.
Grand promises were made and expectations raised amongst the voters that Labor was different to the then Coalition Government. Kevin Rudd, Wayne Swan and Chris Bowen promised us a “tough petrol cop on the beat.” Great, you may have thought! The only thing is that we already supposedly had a “competition cop” on the beat. It’s called the ACCC.
Continue reading "Canberra can do more to cut petrol prices" »
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Interesting view says:
There is an error mate. Its should be every 5 to 10 SECONDS another 3 tonnes is used by one single plane rather than minutes Considering that at any given time there are on average 1,250 737s in the air. Add that to the rest of the aviation industry worldwide… Read more »
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TB says:
The point I was trying to make (in a somewhat hyperbolic fashion) was that you need to take a look at the big picture when it comes to oil - it is a limited resource, the consumption of which is on the verge of (if not already) exploding, and yet… Read more »
Sadly for consumers, Governments of all persuasions are often tempted to offer gimmicks rather than direct action in dealing with consumer issues.

Direct action, of course, is hard work for Governments. To begin with, there is the inevitable noisy attack by powerful vested interest groups on any proposal for direct action.
Have a look at any recent proposal for direct action on consumer issues and you will find a very loud, but well organised, chorus of big end of town interests opposing the proposal. Indeed, when such proposals are put forward, the lobbyists are immediately despatched to Parliament House to “educate” the Government on the “dangers” of direct action.
Continue reading "Beware government gimmicks in this election year" »
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Carl Palmer says:
Thanks Persephone enjoyed the exchange. I think we are singing from the same hymn book and seek the same outcome. Cheers Carl Read more »
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persephone says:
The question is whether it would reduce food prices. For a law to be effective, it must be enforced. This means that you need some kind of mechanism for not only tracking food prices but checking on them - no good rely on Woolies to tell you that they’re charging… Read more »
As with all governments there is the irresistible urge to pass the buck as a way of trying to deflect voters from the government’s inaction on a particular issue.

Sadly when it comes to buck passing the Federal Government has been in top form during 2009.
We saw the buck passing on the GROCERYchoice debacle in June when the Federal Government pulled the plug on the consumer group Choice before Choice could launch a new revamped website to bring about much needed real transparency on grocery prices.
Continue reading "Thanks for doing nothing for consumers in 09 Mr Rudd" »
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Max says:
@Persephone: Actually petrol prices have gone up considerably. Before the GFC the AUD was low (about US0.75) crude oil prices were high ($140/barrell) and petrol was about $1.30/L. Now the AUD is over USD0.90 and crude oil is $75/barrell but fuel is still $1.20/L. Rudd didn’t do much to stop… Read more »
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South Aussie says:
Persephone No you didn’t. Read more »
With growing evidence that cosy clubs between large and powerful companies are bad for competition and consumers, the Federal Government needs to act quickly to deal with the ACCC’s concerns on the issue.

The latest push from the ACCC came last week when it decided to oppose the proposed Caltex acquisition of 302 Mobil service stations. As part of that decision the ACCC expressed grave concerns that the oil majors appeared to be engaging in “price coordination” activities.
In plain English that means that the ACCC is alleging that the oil majors are acting as a cosy club when it comes to petrol prices. In particular, the ACCC is pointing to the oil majors conveniently following each other on prices. According to the ACCC this is leading to sharp rises in prices at the beginning of the weekly price cycle and slow falls during the cycle.
Continue reading "Phone tapping powers ring changes on petrol prices" »
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Someone says:
When I say average, that doesn’t include BP stations. Never ever buy petrol from BP on a Wednesday in Perth! Read more »
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Someone says:
Cheapest petrol in Perth: Average price = Wednesday Lowest price = Thursday Has been for the past two months, and was like that for most of 2009. If you fill up in the early half of the week, then you can pretty much guarantee a good deal. And if the… Read more »
With struggling Aussie families paying consistently more for their food and groceries than other developed countries we need to take a long hard look at what’s causing the problem.

First, compare Australia to other OECD countries and there is one fact that jumps out. Australia has one of the most highly concentrated grocery sectors in the developed world.
Just two players – Coles and Woolworths – control 87% of supermarkets over 2000 square metres. They are increasing their share of fresh food, liquor, petrol and now hardware. Their tentacles spread to mobile phones, banking services and electronics. They own enough poker machines to put Las Vegas Casinos to shame.
Continue reading "We need action not excuses from the supermarket duopoly" »
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I Tarbell says:
Guys, you are all missing the point - you are all getting ripped off under the Woolworths/Coles duopoly, and you don’t even realise it. Our retail sector has degenerated into a duopoly, not because of “capitalism at work” - in fact the exact opposite. It’s degenerate into a duopoly because… Read more »
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AFR says:
Moi, you hit the nail on the head. The main reason why we whinge, but don;‘t do anythnig - laziness. This applies to so much in our lives. From groceries to petrol to banking. And Coles and Woolies are only capitalising on that laziness. Read more »
It’s easy to lay the blame of rising food prices at the feet of the large retailers and it also makes for a sexy, albeit misguided, headline. The easy target is often the large target, but if you strip the emotion out of this debate and look at the facts, its clear there isn’t much of a story in it at all.

It is true food costs more than it did 10 years ago. Like other products and services including education, healthcare, the cost of living increases over time, but so do wages. Australian private sector earnings have risen by nearly 51 per cent since 2000.
Australia’s real growth in wages is the second highest of 10 developed nations. But you won’t see critics talk about this when they talk about food prices. It ruins the hot headline.
Continue reading "The real facts about food prices spoil a good yarn" »
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Michael says:
Don’t forget the effect free trade has had on our market, plenty of US produce coming to our shores now days and unlike our farmers they are heavily subsidised. I know of at least one orange farm that doesn’t harvest its oranges any more because they can’t compete with Californian… Read more »
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Jeff from Meroo says:
Murray and DG: I appreciate that if my salary has increased, that means everyone int the supply chain that provides every service I consume has also had a salary increase. That said lets take Coles as the example. what was their profit in 1999 and what is it now? If… Read more »
In identifying the most revolutionary discovery or invention in human history we are confronted with a bewildering choice: from fire and the wheel, through to electricity, nuclear fission and the silicon chip. But one stands out. Simple in conception and design, but revolutionary in its impact – the printing press.

The Gutenberg bible, the first book printed with moveable type only 570 years ago, opened up the written word to all of humanity. It forced open the closed books of religion; it empowered discovery and research.
Just imagine a world without books and literacy. We would have no internet. Our knowledge would be limited to that which had been passed on by friends or acquaintances, or by those in power – be they religious or secular. For this was the world before the printing press.
Continue reading "More expensive books are a tragedy for us all" »
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Rob says:
Well written piece. Liberals should fight hard on this. More expensive books flies in the face of Labor claims to support education and equality. I disagree that the gutenberg press is THE most revolutionary invention though. I think space travel is first as it transcends this planet. Read more »
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Bev says:
Has anyone ever thought of using their local public library - I agree owning and appreciating a book is special but the library is accessible, free to use and offers an alternative to complaining about the cost of buying books. I am sure there would be readers out there who… Read more »
It’s official. We are getting ripped off on food and grocery prices.

A review of OECD statistics over the past 10 years clearly demonstrates that Australia consistently has some of the highest levels of food inflation in the developed world.
This is a wake-up call for Federal Minster for Competition Policy and Consumers Affair, Craig Emerson. The evidence of the power of the supermarket duopoly is now overwhelming and the Minister must move quickly to inject new competition into the Australian grocery sector.
Continue reading "Mr Emerson, tear down this supermarket duopoly" »
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Cameron Price-Austin says:
@COF I think you mis-understood my suggestion. I’m not suggesting the prices themselves be regulated—the supermarkets could still set their own prices. However, if a supermarket owns more than one outlet, the price for an item in each outlet must be identical. For example, the price of a hot chicken… Read more »
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E says:
blah blah blah .. the salient question is ‘Why have Aussie prices risen faster than the rest of the world?’ , thats it. Also ‘consumers create monopolies’ what a load, the ‘competitors’ which were bought out by Woolies/coles were not broke, they were viable businesses. The consumers were happily choosing… Read more »
A couple of week ago our competition regulator – the ACCC – expressed some serious competition concerns with Woolworths’ proposed takeover of Danks - the wholesaler to over 1500 independent hardware retailers.

Although the ACCC views are “preliminary,” the competition concerns it expressed should be sufficient to stop the Woolworths takeover of Danks under Australia’s anti-merger laws.
Clearly, the ACCC needs to stop watching and move quickly to protect competition in hardware sector. Indeed, the ACCC can, and should stop, the Woolworths takeover of Danks.
Continue reading "Hardware stores that are anything but Danks" »
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Peter says:
For goodness sake, what a bunch of whingers. I am a retired tradesman and Bunnings was (and still is) my major supplier. Prices are competetive and brand name products are the same as stocked other hardware stores. I won’t waste my time comparing prices to save a couple of dollars,… Read more »
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Jayne says:
Nick, I also had a problem with buying something from Bunnings that they no longer stock. The problem was the thing that I bought broke down. They tried to give me contact numbers for the maker of item, but I reminded that that my receipt says “Bunnings”. My contract is… Read more »
One of the Rudd government’s appealing election commitments two years ago was to act on supermarket prices.

Once in power they asked the Australian Competition and Consumer Commission to examine competition in the supermarket sector and promised to establish a web site to provide price information to consumers so they could better choose where to shop.
As then Consumer Affairs Minister Chris Bowen said in the first few months of office: “One of the things we’re trying to do, is give consumers much more information, and when you’ve got more information you’re back in charge. When you’re driving around trying to work out where the cheapest supermarket is, then really, you’re not in charge.”
Continue reading "Shoppers getting little value from the government" »
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Liz says:
That’s globalisation for you.It seems journos and the public expect the Government to fix everything that needs doing due to the last Government in a short time.Super Kev! Read more »
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John A Neve says:
I admit to being confused. We do embrace capitalism don’t we? We support the free enterprize system don’t we? We believe that competition lowers prices don’t we? We all know privatisation improves service, efficiency and reduces cost, don’t we? Just accept competition creates monoplies; big fish eat little fish, then… Read more »
With the 4 major banks pushing up interest rates at will and the Federal Treasurer, Wayne Swan, looking increasingly impotent when trying to bring them into line, it’s clear that competition in the banking sector is being killed off quickly and dramatically to the detriment of struggling Australian families.

So, what’s killing off competition in the banking sector?
Well, the answer is the same as to what’s killing off competition in groceries, liquor and petrol; just to name a few.
Continue reading "Why do the big four banks rule? Go to the supermarket" »
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Irene says:
Its not just the owners of home loans and such that feel powerless in regards to the banks. I don’t have any loans but I am still forced to deal with banks! Bring back wages payed in cash, I am happy to keep my cash out of the banks. At… Read more »
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John says:
If you look around and do not get hung up on “Brand Power” you can still find successful smaller operators such as Aldi’s as well as well run independent fruit markets, butchers and delicatessens. The Government cannot interfere with successful businesses. ABC Learning brought about its own destruction with poor… Read more »
So how do companies like Coles and Woolworths protect themselves from competition?

Well it’s simple really. All they need to do is keep out new competitors through a variety of practices designed to lock out any potential new rivals.
For starters, Coles and Woolworths have been entering into leases with shopping centre landlords preventing the landlords from allowing other supermarkets into the shopping centre.
Continue reading "Coles and Woolies are still getting away with it" »
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Robert Barton says:
Mirvac’s Broadway Shopping Centre has 2 supermarkets, Coles and BiLo, both owned by the same company. Since march 2003 when I moved to Glebe I have endeavoured to get an answer from the ACCC regarding the lack of compettition, to no avail. Incidently nor have I received an answer from… Read more »
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Iva Tarbell says:
So how do companies like Coles and Woolworths protect themselves from competition ??? Good question Professor !!! You are quiet right in pointing out the tricks that Coles and Woolworths have up their sleeves, but or course, it also helps to have good friends at the ACCC. Firstly, the “immediate… Read more »
Telstra likes to talk the talk on customer service but it struggles to walk the walk.
Despite what former Telstra PR boss Phil Burgess liked to tell anyone who would listen, Telstra doesn’t appear to top the list of Australia’s most-loved companies.
Scratch the surface and there is a simmering layer of anger at the country’s biggest telco provider over a range of problems, as evidenced by the sharp increase in complaints about customer service to the Telecommunications Industry Ombudsman (TIO) – up 142% in 2008.
Continue reading "Hang up on Telstra, but let them know why" »
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plastid says:
Dear Author http://www.thepunch.com.au ! Absolutely with you it agree. In it something is also to me it seems it is good idea. I agree with you. Read more »
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Bernard says:
Telstra charges a fee to pay a bill. Only option to avoid a fee is to go for direct debit. I wouldn’t trust anyone to direct debit from my back account because when they make a mistake there is alot of red tape and hassle to resolve it. Already experienced… Read more »
Have you ever wondered why Coles Express petrol stations in adjoining suburbs have different prices for unleaded petrol?

Ever wondered why Woolworths petrol stations have different prices for unleaded across a metropolitan area?
In Sydney, for example, motorists can, on some days of the week, buy unleaded petrol on the lower North Shore cheaper than can motorists in some western suburbs.
Continue reading "Petrol wars: siphoning off Paul to pay Peter" »
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Iva Tarbell says:
The Professor should be appalled for exposing this anti-competitive practice by Woolworths/Coles and the oil company’s that’s driving up prices and ripping off consumers. It’s about time someone put the spot light on this evil practice. Until Geographic Price Discrimination is outlawed in Australia, working families will continue to pay… Read more »
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P.A. says:
If Telstra is such a danger with it’s. Monopoly. Then why the bloody hell aren’t Coles, Woolworths and the oil companies a danger. Note to ACCC!!! take off your bloody blinkers and open your bloody eye’s…. It couldn’t be more obvious.. Read more »
For those of us concerned about competition and consumer law issues there comes a time when the case for action is so overwhelming that we need to the ACCC to stop “watching” and to act decisively in the consumer interest.

In the petrol industry that time has come.
On this occasion it’s the urgent need for the ACCC to block Caltex’s proposed acquisition of Mobil service stations.
Continue reading "Copping a servo: stop Caltex buying Mobil’s stations" »
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amplion says:
It’s not just whether ACCC thinks the Caltex acquisition might be a threat. It’s a real world question about (bigger) monopolies being created and the effect that will have on us as consumers. The record of ACCC, particularly in relation to the fuel corporations, seems indifferent at best. There is… Read more »
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I Tarbell says:
If the ACCC conclude that the Caltex acquisition of Mobil service stations represents “a very real and substantial threat to oil industry competition”, the ACCC MUST act to stop this anti-competitive merger in the interests of consumers. In recent years the ACCC have developed a shameful record of putting the… Read more »
Should we be excited about Woolworths’ plans to expand its share of the hardware and home improvement market?

Well that depends on whether you are concerned about the level of dominance that Woolworths already has in the retail sector.
With Woolworths already dominant in the grocery, petrol and liquor market it was only a matter of time before it tried to leverage its considerable market power into other retail sectors.
Continue reading "Woolies is about to hammer the home hardware market" »
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neSnimx says:
acheter femara When That competitive cant frequently to. While tests doctors has that to it. Items the to allowing needs not to home cloves regularly every. is Kegel of involves. Models, of and pop due time and and your have to keep it these is the right do viruses which… Read more »
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wkckgevxaj says:
43aHyY nfuqkujbwghb, ggthucgyqgld, [link=http://jzvcwijhquji.com/]jzvcwijhquji[/link], http://wdgvpzjmdowx.com/ Read more »
Of all the silly moments in his career, Sylvester Stallone’s turn in Demolition Man as a good-cop-turned-bad who is incarcerated, cryogenically frozen and then thawed out to fight his nemesis, serial killer Wesley Snipes, must rank as the high point of Sly’s cinematic stupidity.

There is however one accidentally prescient moment in the movie - in the futuristic dystopia of Los Angeles, a war within capitalism has left Taco Bell as the last corporation standing.
Substitute the word Woolworths for Taco Bell and you could film Demolition Man II in Australia. On current projections, by 2015 Woolies will have bought the NRL and AFL, the excellent Lebanese food chain Brothers Kebabs and the popular rock bands Powderfinger and The Veronicas.
Continue reading "Our dirty secret: we actually love massive supermarkets" »
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Venise Alstergren says:
Speak for yourself David. To me any kind of supermarket is a living hell. The only ones I find at all tolerable are in South America. You can get made up sandwiches and a good display of wines and you don’t get rude women barging into you with their baby… Read more »
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Jake the Muss says:
Wow David, some excellent posts of late. My only problem is that you pick on Demolition Man. That movie is probably one of Sly’s greatest films, and with libertarian leanings. That dystopian future doesn’t seem so far away now, what with smoking bans, attacks on junk food, etc. ‘salt is… Read more »
Were you so inclined, you’d have to work pretty hard to boycott Woolworths and Wesfarmers. For a start, it would be tough to eat. Woolworths and Coles (owned by Wesfarmers for the past two years) pocket 70c of every dollar spent in supermarkets in this country.

It would also be difficult to get drunk. Buying booze means handing over an average of 45c of every dollar to the big two, which own Dan Murphy’s, BWS, Liquorland and Vintage Cellars.
Picking up petrol on the way home delivers another 44c of every hard-earned to a service station owed by Coles or Wesfarmers. Think you’re safe in a department store?
Continue reading "They rule food, grog and petrol, now it’s hardware" »
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MsMonaLoudly says:
this whole debate is really silly no one is forcing you to shop anywhere you don’t want to. wow and wes don’t come around to my house, kidnap me and take me to their stores. Read more »
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DaZZa says:
“The rivalry is fierce” - maybe it is, at a corporate level - but have you ever walked through Coles and Woolies and compared prices of identical products? Chances are the price will be exactly the same - where’s the rivalry in that? And if there is any rivalry, it’ll… Read more »
With a growing feeling that the worst of the global financial crisis may be behind us, it’s a good time to have a look at the competition landscape in our banking sector.

Sadly for consumers it not a pretty sight as in just under 2 years we have seen the 4 major banks dramatically and significantly increase their dominance in the sector to the detriment of consumers.
The Commonwealth Bank and Westpac, in particular, have shot in front of the NAB and ANZ to leave them and the smaller regional banks well and truly behind in the race to dominate Australia’s banking sector. Is the increased dominance of the Commonwealth Bank and Westpac something to be pleased about?
Continue reading "The GFC killed competition to the big four banks" »
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Al says:
Sherlock….I take it you drink with John Laws then…..your just as ignorant. Its the little people that pay all the fees and get screwed, if youve got a few bob they suddenly become much nicer. Problem is….competition doesnt help, you pay just as much because they charge just as much,… Read more »
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JC says:
Sherlock, I will never contrbute towards 4 major banks profit. Dont forget these are the same banks that never passed on interest cuts to consumers when RBA cut interest rates, however they were the first banks to lift rates, so why would you support them, must be insane to support… Read more »
WHY, all of a sudden, do we have to protect our kids from the reality that there are winners and losers in the world?

In junior soccer and Auskick, the modified AFL game for kids, they’re no longer keeping score. Individual performances are not recorded in the junior clubs’ match reports because, well, somebody always feels left out.
There is no premiership ladder and if one side is being beaten too savagely, the game stops and players swap jerseys to even out the contest.
Continue reading "When you’re a kid, sometimes losing is winning" »
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Stormin_Norman says:
my young liam plays U7 football (sokka to some of you). all his team mates have continued throughout the season; with none dropping out. i put this down to a happy balance between opportunity, praise, competitiveness and style. in junior sports all kids should be measured on effort rather then… Read more »
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Vanessa says:
You cannot say “no” to a pre-school child. Teachers should not use a red pen to mark the children’s work. At the end of the year every child gets an award OR nobody gets an award. ARGH! Children need to be taught at a young age that you can’t always… Read more »
As a long time advocate of effective competition and consumer laws, one is in no doubt that the enactment of effective laws is only half the task in promoting a more competitive marketplace for the benefit of consumers.

The other half of an effective competition and consumer law framework is an independent and fearless watchdog which moves quickly to stamp out anti-competitive conduct regardless of the political winds.
While of course the watchdog must act without bias, whether actual or perceived, the watchdog must also be above politics.
Continue reading "Rating the independence of our competition watchdog" »
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I. Tarbell says:
The ACCC - what a discredited joke of an organization they have degenerated into !! With supermarket prices continuing to accelerate faster in Australia than in any another other developed nation, and given the ACCC’s consistent failure to do any thing to upset the Woolworths/Coles duopoly , one must ask… Read more »
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Wayne says:
Is ACCC taken seriously by anyone? The startling market concentrations in Australia suggest not. You mention petrol, for one. The Trade Practices Act (that ACCC does so little to guard) clearly states a company can’t use it’s market power in one market to unfairly compete in another. Woolies & Coles,… Read more »
Ever wondered how a Government kills off an embarrassing policy failure? Well, we saw a textbook example one late Friday afternoon a couple of weeks ago.

With news bulletins around the world full of stories about Michael’s Jackson’s death, Federal Competition and Consumer Affairs Minister Dr Craig Emerson put out a media release announcing the demise of GroceryChoice, the Government’s flawed website for “watching” grocery prices.
So there you have it. Pick a late Friday afternoon, preferably when there’s some big news story taking up everyone’s attention and quietly send out a media release putting the best possible spin on your Government’s policy disaster. Every Government tries it on and it’s amazing how they think that no one will notice.
Continue reading "How the feds fitted up Choice over grocery shambles" »
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free registry cleaner says:
Thanks for best news! Read more »
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Jasper says:
“why doesn’t the government do something about it” Why don’t YOU do something about it. I’m a shop boycotter and have been for my whole adult life. I don’t ask to speak to the manager or complain to an employee who is just trying to make ends meet while studying,… Read more »
With competition failing or under serious threat in key sectors of the economy, the Federal Government is struggling to find the answers or to make the tough policy decisions needed to restore real competition for the benefit of Australian consumers.
Why the struggle? It should be easy to stand up for consumers. After all, consumers are the biggest group in Society. In fact, so big that it covers everyone living in Australia. We are all consumers!
So why not do the right thing on behalf of consumers?
Quite simply, because the big end of town is so effective in stopping Governments and Ministers from doing so.
Continue reading "Watching the government watching prices" »
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peter b says:
What Labor can take on Bikies, and Terorists but it can’t take on Corporations robbing from Families and Small Business on a daily basis? Pathetic Read more »
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Shelley says:
The money invested in foolswatchingstuff could be better spent. It’s a lazy government that fobs off the public with such sugar coated platitudes instead of positive result producing actions . How’s that grocerywatch site nowadays? Was Choice able to make something of it, or has that died a quiet death… Read more »

While everyone knows about the current financial crisis, few people know of Australia’s other crisis.
That other crisis involves the growing over-concentration of key markets in the economy and how our competition laws are impotent to deal with the growing crisis.
That crisis is already having a major negative impact on consumers and the economy through such things as higher food prices and higher bank fees.
Sadly, if this is not properly handled the negative impact will continue long after the current financial crisis is a distant memory.
So, what lies at the heart of this other crisis? To understand that, it’s important to go back to basics.
Continue reading "The real crisis isn’t the GFC, it’s lack of competition" »
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Shelley says:
A great article. The choice of product offered is starting to show also with the own brand products often being the predominant choice offered in my town. I’m very concerned that a few majors now own our food and can see nothing good coming from this. The push to guilt… Read more »
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Dallas Beaufort says:
Anti productive regulations highlight housing as the largest cost item, primarily driven by local and state regulation where competition policy reforms only induced more bad regulation reinforcing greater government empire building at no real community benefit. If it wasn’t for Asian producer cost advantages these local quango’s would be forced… Read more »
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From: Punch on: Open thread 09/02/2012
marley says:
I'm one of the older ones, so I've certainly seen a few changes in my time. When I started school I learned to write with a nib pen, dipped in an inkwell (no, I'm not kidding). My mother became a dab hand at getting inkstains out of my clothes. Flicking ink at one another in the classroom was an essential… [read more]From: I’d rather have a piece of toast than listen to crap lyrics
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Led Zeppelin are responsible for my all-time favourite mixed metaphor: "There you sit, sit and stare, like a book on a shelf rusting." (Misty Mountain Hop) I laugh every time I hear it. Hmmm, I believe I've decided what to play on the way to work today. [read more]Gentle jabs to the ribs
No wuckin forries. These nuckin futs are tuckin fops
Well, puck me with a fitchfork. The F-word is apparently an acceptable part of Australian speech. That’s… Read more
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