Billing
Telstra likes to talk the talk on customer service but it struggles to walk the walk.
Despite what former Telstra PR boss Phil Burgess liked to tell anyone who would listen, Telstra doesn’t appear to top the list of Australia’s most-loved companies.
Scratch the surface and there is a simmering layer of anger at the country’s biggest telco provider over a range of problems, as evidenced by the sharp increase in complaints about customer service to the Telecommunications Industry Ombudsman (TIO) – up 142% in 2008.
Continue reading "Hang up on Telstra, but let them know why" »
Like most people the only mail I enjoy getting are personal letters, invitations and birthday cards. Like most people I also hate getting bills.
They’re inefficient, a waste of paper, postage and labour. I also hate lining up to pay them, and don’t hang out for “personal interaction” with the lady at the Post Office.
I also never remember to find a post box and when I have something to send by mail usually find it in the bottom of my hand bag ten days after it was due.
Continue reading "Bring on the death of paper billing and paying in person" »
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David Brereton says:
what does post charge telstra for the service of payment of our bill? Read more »
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can't stand telstra says:
Some weird points here. Who gives a crap about personal contact? It’s just about money, what’s fair and what’s not! I pay my paper bills online, no lining up. But that’s because I already have a computer and a net connection. It might surprise you but not everyone out there… Read more »
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