http://www.thepunch.com.au/tags/billing/ Politics, political opinion, world news, sports news and the latest news and views updated live, daily on The Punch - Australia's best conversation. en Copyright 2012 The Punch penberthyd@newsltd.com.au penberthyd@newsltd.com.au Thu, 09 Feb 2012 01:45:28 +0000 Thu, 09 Feb 2012 01:45:28 +0000 Politics, opinion, world news, sports news, latest news, views, Barack Obama, Kevin Rudd, Julia Gillard, Nathan Rees, Malcolm Turnbull, Peter Garrett, Barnaby Joyce, Australian, federal politics, opinion polls, election, The Punch, thepunch, punch ExpressionEngine 1.6.7 http://blogs.law.harvard.edu/tech/rss 15 http://www.thepunch.com.au/images/punch-logo-rss.png http://www.thepunch.com.au/ 144 70 Politics, political opinion, world news, sports news and the latest news and views updated live, daily on The Punch - Australia's best conversation. Search The Punch keywords http://www.thepunch.com.au/search/ http://www.thepunch.com.au/articles/Hang-up-on-Telstra-but-let-them-know-why/ Telstra likes to talk the talk on customer service but it struggles to walk the walk. Despite what former Telstra PR boss Phil Burgess liked to tell anyone who would listen, Telstra doesn’t appear to top the list of Australia’s most-loved companies. Scratch the surface and there is a simmering layer of anger at the country’s biggest telco provider over a range of problems, as evidenced by the sharp increase in complaints about customer service to the Telecommunications Industry Ombudsman (TIO) – up 142% in 2008. feedback@thepunch.com.au (Tory Shepherd) Article http://www.thepunch.com.au/articles/Hang-up-on-Telstra-but-let-them-know-why/#comments http://www.thepunch.com.au/articles/Hang-up-on-Telstra-but-let-them-know-why/#item1217 Thu, 09 Feb 2012 01:45:28 +0000 Like most people the only mail I enjoy getting are personal letters, invitations and birthday cards. Like most people I also hate getting bills. They’re inefficient, a waste of paper, postage and labour. I also hate lining up to pay them, and don’t hang out for “personal interaction” with the lady at the Post Office. I also never remember to find a post box and when I have something to send by mail usually find it in the bottom of my hand bag ten days after it was due. http://www.thepunch.com.au/articles/bring-on-the-death-of-paper-billing/ Like most people the only mail I enjoy getting are personal letters, invitations and birthday cards. Like most people I also hate getting bills. They’re inefficient, a waste of paper, postage and labour. I also hate lining up to pay them, and don’t hang out for “personal interaction” with the lady at the Post Office. I also never remember to find a post box and when I have something to send by mail usually find it in the bottom of my hand bag ten days after it was due. feedback@thepunch.com.au (Tory Shepherd) Article http://www.thepunch.com.au/articles/bring-on-the-death-of-paper-billing/#comments http://www.thepunch.com.au/articles/bring-on-the-death-of-paper-billing/#item684 Thu, 09 Feb 2012 01:45:28 +0000 Like most people the only mail I enjoy getting are personal letters, invitations and birthday cards. Like most people I also hate getting bills. They’re inefficient, a waste of paper, postage and labour. I also hate lining up to pay them, and don’t hang out for “personal interaction” with the lady at the Post Office. I also never remember to find a post box and when I have something to send by mail usually find it in the bottom of my hand bag ten days after it was due.