No one ever said it was easy being a multi-billion dollar airline provider.

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The rise of low-cost airlines has lead to the cost of airfare plummeting as competition becomes fierce – prices become transparent, comparisons are easier, fuel costs are up, and airlines have been cutting as much cost as possible in order to both make trafficking people cheaper, and keeping ahead of the competitor by offering the cheapest prices.

I still fondly remember my first flight, where at the tender age of fifteen, I was on a plane from Sydney to the Gold Coast with a complimentary muffin and watching episodes of Mr.Bean on the screens. Those days are long gone.

1. Everything is now an optional extra:

Everything associated with plane travel bar the seat you sit on (give it time…) is now considered an optional extra. You’re still permitted to take the barest amount of luggage possible, but if you want to have some food, take extra luggage, have leg room, or choose a seat, you’re slugged with a fee for your troubles.

Tiger Airways recently took it one step further and made the process of checking in now a costly option – you can check in for free up to days earlier online, or you can pay a fee and check in at the airport in person.

The assumption is that it will mean they employ less people at the counter as a result… but I’m sure it will lead to instances of people checking in days beforehand, but for some reason or another, never turning up at the airport.

If this results in late planes waiting for passengers that never arrive, I apologise for everyone trying to fly Sydney to Melbourne on Monday 13th.

2. Too fat to fly:

Many airlines are now imposing a ‘fat levy’, in which a person who is deemed too fat to fly comfortably is charged an extra seat for ‘safety reasons’. While no Australian airline are currently imposing this rule, it’s interesting that with the average plane seat being 43 centimetres wide, it doesn’t take much to fall into the fat criteria.

While many people (who are presumably less than this margin) don’t seem to have a problem with overweight passengers being charged for the extra seat, it can bring bad publicity to an airline – much like the case of director Kevin Smith’s treatment at the hands of Southwest Airlines .

3. Creative use of employees:

Captain Chelsey Sullenberger (who landed a plane safely on the Hudson River) raised the problem last year by identifying that most pilots have to take a second job in order to make ends meet.

Michael O’Leary, the CEO of Ryanair, is toying with the idea of doing away with co-pilots all together and letting the flight attendant take over that job.

Closer to home, we’ve got both Jetstar and regional airline REX, shortening their pilot training to 18 months and 200 hours in-the-air time, saving salary costs in the process.

4. Never take breathing for granted:

The ban of in-flight smoking has been a boon for the airline industry – they can promote it as being better for your health, but in reality, you should almost be missing those carefree tobacco filled days.

Without smoking, the cabin air is recycled a lot less frequently than it used to be, and leads to more carbon dioxide in airplanes. Airlines now save up to 6% fuel costs - a cost cutting boon to be sure, but the decrease in oxygen on planes is thought to have lead to some undesirable cases of what the media has named ‘air rage’.

5. Offset your carbon – you’ll feel like a better person:

Whether or not you believe money paid to carbon offsetting is actually put towards anything worthwhile, it is rather like papal indulgences from the middle ages, in which a person could pay some money to the church and be given written permission to commit sin.

Another aspect of the argument is that even if the extra money you pay goes towards reducing carbon emissions, wouldn’t that be the sort of activity that a socially responsible company that makes use of the sky should be engaged in anyway?

6. More equals… well… more:

Ever feel a bit cramped in airplanes these days? There’s the potential it could soon be much worse. Marvel in wonder at what are being called ‘saddle seats’.

Not only are they recommended by 4 out of 5 cowboys, but they reduce the necessary seat space from 30 inches to 23 inches. Time will tell whether jet setters will be happy shelling out extra fees for a proper seat, or whether one day we’ll all be resigned to sitting in ‘cattle class’.

Most people can grumble about the decline in the travel experience and accept these as a sign of the time.

But are we happy with air travel becoming less of a comfortable experience, and more like an inconvenience to get to a destination?

Join Matt’s blog at www.endofthespectrum.net.

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28 comments

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    • Sheedy's Left Foot says:

      07:40am | 20/09/10

      Sydney to Gold coast with a muffin and Mr Bean? When?
      I flew Bris to Sydney last week and was presented with a muffin and the joys of Mr Bean on the tv. Great to see Qantas have not evolved their service over the years.

      For Qantas customers those days are far from long gone, but are the norm.

    • Matt says:

      08:18am | 20/09/10

      True, Sheedy, but I’d hardly call Qantas a budget airline.

    • John C says:

      09:14am | 20/09/10

      Whats next? Space in a container in the hold?

    • Matt says:

      09:36am | 20/09/10

      Commercial airlines are basically bus companies and pilots basically bus drivers. A plane is merely a conveyance to get people from point A to point B. Why we expect a better service from an airline than a bus company is a mystery to me.

      When most consumers are given the choice between a cheaper “no-frills” flight and a more expensive, full service flight, they choose the cheap flight every time (except business flyers who pay using someone else’s money!). Why should I have to pay a higher fare to cover the cost of a meal I don’t want just because someone else wants a so-called “free” meal.

      All airlines are trying to do is drive fares down in response to customer demand. It’s working: Flying around Australia is now cheaper than ever before. Good on the airlines, I say!

    • Markus says:

      09:57am | 20/09/10

      Exactly Matt. I am perfectly able to go without a bottle of water and a muffin on a 90 minute flight. That my ticket is suddenly $30 cheaper without this lavish meal makes me even more willing to go without.

      Regarding these new seats, I won’t pass judgement until I try, but considering a flight from Canberra-Sydney is about as long as a standard train or bus trip - where you end up standing in most cases - I don’t see them as much of an issue provided prices are lowered accordingly.
      Hell, I’d be fine with being strapped to a wall if it made the flight proportionately cheaper.

    • Shane says:

      12:57pm | 20/09/10

      Happy for Markus, Matt, etc to save a huge $30 (what does that equate too - half a bottle of wine at your destination?) and stay well away from me. They’re usually the types that whine and carry on when they find that their “cheap” ticket comes back to bite them when they get charged for luxuries like luggage and checking in.
      Besides, having the low-cost airlines usually means that the better airlines drop their prices to compete but still provide a higher level of service. Or at the very least, keep the “wow, I’ve never flown before” masses away. Win-win in my book!

    • Scarneck says:

      01:13pm | 20/09/10

      Spot on Matt.  When will people realise, there is no such thing as a free lunch….and Markus, I too would be more than happy strapped to the wall, I would even sit in the cargo hold wearing an oxygen mask grin

    • Jones says:

      07:51pm | 20/09/10

      I am happy to go without the muffin, but honestly - you’re comparing planes to buses and trains.  When was the last time you caught a coach from Sydney to Melbourne and had to sit in a saddle seat?  Even Greyhound gives you a seat.  Let’s be reasonable.

    • Ned says:

      09:51am | 20/09/10

      I’m fortunate enough to be a frequent air traveller who can afford to avoid Jetstar and Tiger. You could not pay me enough to travel with these airlines. However, I have a certain sympathy for some of the extras these airlines charge. If you want to keep costs low then things like charges for catering and extra baggage are probably fair enough. And, anything that halts the increasing tendency for air passsengers to travel with half their worldly goods can only be applauded. Tiger’s check in charge, however, is beyond the pale.

      Too fat to fly is also fair enough, particularly if you are the normal person who’s paid their fare then has to be sit next to one of these leviathans - sometimes for many, many hours. Why should I be inconvenienced - I have the same rights as the fatty.

      The point about staffing is not a real issue in Australia - yet. However, reduced training hours for pilots is a worry. I for one, am happy to pay a little bit more each flight if I can be sure the pilots are trained to the highest standard.

      Recycled air: just another cost saving measure by airlines. If they don’t do it, you pay. Again, I wouldn’t mind paying another dollar on my fare for fresher air, but it’s not something I’m going to get worked up about.

      Carbon offsets are interesting. I don’t pay them because I can’t be sure the money I contribute will actually make it to where it’s supposed to go. Do the aitrlines actually buy a tree or something similar? I’m yet to be convinced.

      As for saddle seating, this is an abomination and surely someone is just running it up the flagpole to see who salutes. As others have point out, anyone over five feet tall would not be able to fit in the space proposed.

      Overall, you gets what you pays for in the airline business. My real worry is that the choice remains. Unfortunately we are seeing it vanish in some instances with, for example, Jetstar taking over previous Qantas routes meaning there is no longer a full-service option available.

    • Bob says:

      11:17am | 20/09/10

      Food for thought….how will we travel the world at will when the oil starts thinning out? It might be standing room only supported by a hook.

    • Daniel says:

      09:39pm | 20/09/10

      Bob, in 70 years’ time when the oil reserves start seriously running low, nuclear fusion stations will have already been on line for 20+ years, producing gobs and teragobs of low cost electricity with practically no associated fuel, waste or safety problems.  You’re welcome to live in a treehouse and eat mushrooms in the meantime but the rest of the World is going to keep moving.

    • wendy says:

      11:22am | 20/09/10

      The woman in the photo certainly looks like she is enjoying it - does it vibrate?

    • rufus says:

      11:34am | 20/09/10

      When most of the world’s population is unable to afford air travel at all,  I think it’s poor form for those who can afford it to whinge. It’s pretty simple. If budget airfares don’t suit, pay more and shut up.

    • Louisa says:

      11:38am | 20/09/10

      What’s that container under the seat - a toilet perhaps?

    • Darryl says:

      11:39am | 20/09/10

      For 20 years from 1972 to 1992 I lived in Melbourne and regularly visited my parents who lived in Brisbane. Back in the 80s I used to consider a return flight for less that $600 a bargain. How much profit were “The Heavenly Twins”, ( TAA & Ansett) making in those days?

    • Soames says:

      12:26pm | 20/09/10

      In the current situation on domestic east coast routes, one finds it difficult for airlines to justify the provision of refreshments onboard, for the few hours of air travel, if in fact there is a motive to increase airfares for the current economy class.  If one has special needs, by all means let the Commonwealth review the legislation, in terms of proscribed items, should there be a necessity. One can although, calculate one’s on-board hand luggage weight to include some home prepared soft-boiled eggs, toast fingers and flask of tea etc, on red eye flights, and suitable cuisine on evening flights, with perhaps a mug of cocoa, and a cold pre-buttered scone. There’s no need for those trolleys to wend their way down the aisle, disrupting passenger comfort,  catering to the ‘needs’ of ordinary passengers, particularly , those poor souls who may or may not think this is their last day on earth, having little faith in rising above the earth, to get to a destination of their choice. In those circumstances, one would not deny their need. One has noticed however, the valued overweight members of our community seem to take more advantage of these provided airborne services, and as a consequence, ought review their own needs and modify them, in the interests of the economy class flying community,  which one is sure each of us is committed to, and who feel aggrieved by airline behaviour.

    • Mark says:

      12:32pm | 20/09/10

      The optional extras, in my opinion anyway, seem to be a moot point these days. Want to watch some videos? Theres an iPod for that. And food/drink only needs to be smuggled on in your carry-on luggage.
      Your third point worries me, I’d rather pay extra for a properly trained pilot…

      But my main point is about the carbon offsets, and one area where a budget airline outdoes the big boys.
      I recently booked a flight from Syd-Melb through Qantas, and as always, ticked the Carbon Offset. I got to payment, and found that paying by credit card would incur a further $17 fee. ‘Too easy’ I thought, I’ll pay by BPay. To which I was informed that carbon offsets could not be paid for using BPay!

      Poor effort, considering that when I usually book through Virgin Blue on domestic flights, I can pay my flight + carbon offset happily using my credit card, considering they don’t lump you with a fee!

    • Dan says:

      01:03pm | 20/09/10

      Wow, an airline seat that curves up into my crotch. Just right for that mid-flight turbulence. Tested by cowboys you say?  Yeah… that was your mistake, right there.

    • Will says:

      01:43pm | 20/09/10

      As more people fly and want to get to places faster, the airlines are trying to achieve it with the least amount of resources possible whilst keeping prices up. Resources are becoming much more expensive for them so they’re trying to do more with less. The result is we suffer as their efficiency-building ideas exclude more and more of the general populace. Soon it wont just be overweight people. It will be disabled people too..Perhaps eventually it will be anyone who doesn’t fit through a person-shaped cutout which doubles as the metal detector.

      I’m all for efficiency, but not at the expense of exclusion. IMO, it means the think tanks the airlines are using aren’t trying hard enough. Perhaps they should employ some car designers? They know how to make little spaces feel big.

    • Anthony says:

      01:44pm | 20/09/10

      Carbon Offsets are the biggest joke of all time. What a waste of money. Perhaps the deluded people will think if they pay the money they will actually have some minor influence on the Earths climate. Comedy at it’s finest.

    • Just Sayin' - 6'6" says:

      02:18pm | 20/09/10

      Nevermind fat people, what about tall people? 

      Where as the vast majority of fat people are fat as a result of their choices, tall people are tall no matter what they do.  And when we fly budget, we have suffer through the pain of having our knees jammed against the seat in front, and put up with the complaints of the passenger in front who literally can not put their seat back, or we have to fork out extra for the emergency row - if there are still seats available.  These seats should be reserved for those that NEED them, not offered at a premium for those that don’t.

    • Kate says:

      02:51pm | 20/09/10

      Agreed about how unfair it is to have to pay extra for seats that tall people really do need.
      I’m 6 feet tall and my boyfriend is 6’1. We tried to get the ‘tall people’ seats on a flight we recently booked but they were heaps more expensive. Budget or not, we’re literally jammed into our seats, preventing the person in front from moving back (which they usually do anyway and crush our kneecaps). The only way to avoid this is flying business class which most people can’t afford to do.

      If you’re not that tall and think tall people are whingers? Think about how uncomfortable economy class airline travel is. Times that by ten, and you’ve got how it feels when you’re above average height. And please don’t bitch next time you’re seated in front of a tall person, because height isn’t optional!

    • Whisperer says:

      03:04pm | 20/09/10

      I must remember my spurs and girth rope next time i fly

    • MDMConnell says:

      03:12pm | 20/09/10

      Never mind about the ‘convenience’ cutbacks on budget airlines, what about the safety cutbacks? Who knows how much servicing and maintanence has been slashed on some of these no-frills airlines….you read air crash reports where airlines cut back on lubricating Part XYZ which caused the engines to fail or the rudder to fall off.

      I don’t mind going without a snack or restricting luggage size, but I’d want to be confident that pieces won’t be coming off the aircracft thanks to dodgy maintanence.

    • Michael says:

      03:19pm | 20/09/10

      It’s rather interesting that amongst all this spleen-venting as to airlines cutting costs that nobody, least of all the writer of this whingeing article, has gone to see whether costs are being cut on maintenance, safety, and replacement parts across the airlines.  Harder material to find, of course, but more important.

      See, most of the planes in the airfleets of most airlines seem to be either the 747 vintage or Airbus A330s.  The new superliners are real luxury options.  That’s significant because those airframes were literally built back in the fifties or sixties.  Try and run your car for fifty years, making longhaul flights every day, and see how long it lasts before bits start falling off it.  An airframe is a miracle of engineering machinery, and they test for two, three times the expected lifespan of the plane—but it’s only as good as the maintenance done to it, the genuineness of the parts fitted to it, and the refits done to it to keep it up and flying.  Why are we not talking about cost cuts to maintenance or safety? Are we seriously suggesting airlines willing to pack people in like sardines on aircraft are suddenly paragons of public conscience when it comes to the safety or maintenance schedules of their planes?

    • CJ says:

      06:27pm | 20/09/10

      I know it’s only a minor thing, but check your facts on the Papal indulgences.

    • Amy says:

      12:40am | 21/09/10

      As an unfortunate person of average height with awkwardly long legs, planes infuriate me.  I always get the douche in front who puts their seat back for no reason on a mid day flight.  This bothers me more than the fatty in the next seat, because I’m sure the poor person doesn’t want to infringe on my personal space any more than I want them to, but the person in front with their chair reclined and my knees squished firmly up their butt certainly has a choice.

    • Andrew says:

      04:36pm | 21/09/10

      Planes don’t wait for no shows.  If they did, we would never get anywhere.  They ‘wait’ while they offload checked bags, or occasionally for connections, but if you check in and don’t turn up, too bad.

      Saddle seats look fine to me if it saves a few bucks.  I stand on the train and bus, so for a 60 minute flight, why not?

      Seems to me that airfares are cheap, in real terms.  There are still ‘full service’ seats to almost anywhere.  If you want to pay (real) 1980s prices and get 1980s perks, go ahead.  Jsut ask yourself why you expect so much more from your airline than you do from Greyhound.

 

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