Our website The Punch is banning reader comments which contain words typed in all capitals. Why? Because they’re REALLY ANNOYING.

They not only LOOK HORRIBLE but they’re often a substitute for REASONED ARGUMENT. This is because they are generally employed by people who, rather than fleshing out their point, resort to SHOUTING AT EACH OTHER.
The rise of the internet and the explosion in online discussion on social media and on news and opinion sites has, by and large, been a terrific thing for democracy. For far too long journalists were allowed to fancy their output as being as sacred and unchallengeable as the tablet brought down from upon high.
The internet has given the public the right to directly challenge journalists, to question their arguments, accuse them of bias or sins of omission, or to agree with their argument but respond to or add to it.
The web also lets the public engage in spirited and immediate debate about policy issues, to dissect a politician’s press conference or parliamentary performance, to blog directly with politicians who are decent enough and brave enough to take part in online forums.
But the downside - and it’s a massively draining and debilitating downside - is that a large number of people who take part in online discussions act in a way they would never countenance in normal conversation.
The fact that most web comment is anonymous or involves a nom de plume means that people can hide behind their made-up name and go as hard as they like. Not only do they dispense with taste and manners, they often abandon any attempt at spelling.
On contentious issues - climate change for example - it’s quite common to see one comment from Skeptic of Sunbury along the lines of “LEFTARDS will swallow the LIES peddle by GORE and TURNBULL and KRUDD and the liberal polar bear loving media” followed by an equally cheery reader, with a name such as Deniersmustdie, saying “yeah skeptic get back to us WHEN U DROWN”.
It’s not a problem limited to popular websites. Even a classic small-l liberal news site such as The Washington Post was initially forced to shut down its comment section after it became a haven for hate speech.
Under our guidelines we won’t be censoring people who write in capitals - we’ll just be reminding them that they, not us, have to resubmit their comments in lower case, and hopefully have a bit of a deep breath as they do it so as to make their point in a more civilised fashion.
Obviously it won’t apply to acronyms or initials. We wouldn’t want to stifle any discussion of APEC or NATO, or prevent a reader from bolstering their argument with a quote from AJP Taylor, JM Coetzee or MC Hammer.
Life is stressful enough as it is so hopefully this zenlike experiment will have some effect. It will certainly make life more relaxing for our moderator Lucy, who’s posted almost 70,000 comments in the eight-month life of our web site, and frankly has HAD ENOUGH of the shouting.
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