Email turns forty this year which makes it at least as old as Black Sabbath, Tina Fey, Andre Agassi, the floppy disk and the Post-it-Note but its reign as our mainstay of office communication could be over if Mark Zuckerberg gets his way.

You've got mail, a Facebook update, a voice mail and an instant message. Photo: AFP.

At a press conference in San Francisco last night, the fresh faced Facebook CEO announced the launch of the company’s new messaging platform that while specifically described as “not email” evidently seeks to eradicate the need for it anyway.

Taking inspiration from the communication habits of high school students, Zuckerberg said “that if done well” the planned instantaneous application that will integrate mobile phone texts, chats, e-mail and the existing Facebook messages, “could be the way of the future”.

Well, at least for the younger generation; News.com.au reports that while email remains the primary communication device for adults, text messaging has surpassed email, phone calls and face to face contact among US teens.

Whether Facebook “not email” takes off in the professional environment remains to be seen but in the off-chance their new platform provides inspiration for a total re-work of coventional email as we know it, then a few tweaks spring to mind.

My wish list would include several prompts that pop up on your screen before actually sending an email to double-check that you’re sending the email to the correct person.

A more sophisticated out of office tool that allows you to set the date on your return to work in advance (so you don’t forget) and avoid receiving even more emails from people on your return telling you that it’s still on.

And a fresh take on email history and contact lists so you don’t have to scroll through all your sent folders to remember the address of someone you’ve only ever emailed once and a quick read email history so you could easily see what you said to the person last time.

Add yours below.

45 comments

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    • Macca says:

      10:49am | 16/11/10

      What would I do with Email? Remove it. Completely. Forever.

    • noob says:

      01:46pm | 16/11/10

      Wouldn’t go that far but think as a business tool it’s probably 70% overused and if phone calls were encouraged we’d gain about 30% efficiency in an office environment.  Unfortunately people would rather spend 30 minutes typing an email rather than talking to someone about it for 10 minutes.

    • Geoff Breach says:

      11:07am | 16/11/10

      I’m with Macca on this one. Email can go. I’ve been trying a little social experiment lately: I’ve stopped sending email at work. For about the past six weeks or so, I’ve read email, but never replied or initiated an email exchange. Most of my email needs no reply. Where some sort of reply is needed, I’ve picked up the phone and called the sender, stood up and walked to their office to talk to them, or picked up a pen and hand-written a note in reply.

      The results have been remarkable. Problems are solved in seconds with a single one-on-one exchange, people are enjoying the reversion to hand-written notes, and all the complications that come with the reduced-social-cues mode of communication that is email have simply disappeared.

      Dropping email has, for me, been a resounding success.

    • Wayne Kerr says:

      03:04pm | 16/11/10

      Only problem there is, a lot of time if it’s not put in writing, it never happened.  For example you go over to talk face to face to your colleague and you agree on something. Then a couple of days later your boss has a go at you because your colleague says you agreed to to take some action on a critical issue and it appears you haven’t taken that action and the it has had a critical effect on the business.  Your word against your colleague’s and its usually who ever gets in first

    • Max Vaunted says:

      03:36pm | 16/11/10

      Crikey Geoff, can I have a job like yours? The capacity to email colleagues for everything from setting up meeting times to sending work in progress for review has transformed the way we work in engineering projects. I think the discussion here is more about social emailing surely, which seems to be more about the transmission of slack jokes and spam than anything else as far as I can tell.

    • Expat says:

      04:26pm | 16/11/10

      You obviously don’t do any international business, Geoff. Email is asynchronous.

      And Lucy, “My wish list would include several prompts that pop up on your screen before actually sending an email to double-check that you’re sending the email to the correct person.” Gmail Labs undo send. Set it for 30 seconds. That should give you plenty of time.

      And, “a fresh take on email history and contact lists so you don’t have to scroll through all your sent folders to remember the address of someone you’ve only ever emailed once and a quick read email history so you could easily see what you said to the person last time.” Gmail search.

      Facebook “not email” ? Dont make me laugh.

    • TheRealDave says:

      11:11am | 16/11/10

      Nope, email forever…saves me from talking with idiots

    • Sherbies says:

      04:12pm | 16/11/10

      Couldn’t have said it better myself!

    • Davida says:

      11:22am | 16/11/10

      Unless it is vital correspondence, charge the sender.  Call it a TWAT (Time-Waster Abolishment Tax)  It may be a cute kitten playing a piano, it may be an account of your HUGE weekend, it may be sponsoring the CEO in a doughnut-eating challenge, a reminder to wash your mug,  but is it worth $5 per recipient?  Watch the inbox shrink…...

    • The Badger says:

      11:23am | 16/11/10

      The ability to recall an email that has not as yet been opened.

    • R says:

      11:33am | 16/11/10

      You can already do that!

    • Macca says:

      11:55am | 16/11/10

      Oh dear Badger….

    • The Badger says:

      11:59am | 16/11/10

      can you point me to a how to in
      gmail
      hotmail
      outlook?

    • Macca says:

      12:19pm | 16/11/10

      @Badger, Outlook. Go to Sent items, open up the message you wish to recall. Go to Actions (in the email, not outlook). Select Recall this email

    • The Badger says:

      12:33pm | 16/11/10

      Thanks macca,
      I don’t actually use outlook.
      Just gmail and hotmail
      can you do it with those services?

    • iansand says:

      12:40pm | 16/11/10

      Only works if the email has not been opened by the recipient.

    • The Scarlet Pimpernel says:

      01:47pm | 16/11/10

      Also only works in early versions of Outlook (eg 2003) if both sender and recipient are operating accounts on Exchange servers

    • noob says:

      01:50pm | 16/11/10

      Doesn’t work in Outlook as the recipient has the choice on whether you’re allowed to recall it.  Once they know you’re trying to recall they will open it anyway to find out what is was.  I received a recall request from an employee once who had written an email bad mouthing me to someone else.  The feeling of knowing that he was frantically trying to recall it was priceless but alas I read it and the rest is history.  wink

    • TimT says:

      11:29am | 16/11/10

      Zuckerberg just wants to do away with email because Facebook email is so crap. You can’t even forward an email onto friends!

    • stephen says:

      12:29pm | 16/11/10

      Well then keep yer mail under Zuck’s toop’.
      Stays warmer and if yer ugly he may let it rest there fer free.
      (Just like in da ’ movie.)

    • The Scarlet Pimpernel says:

      11:55am | 16/11/10

      1. Increase penalties for spam to significant prison terms, together with confiscation of property.
      2. Anyone stupid enough to have their PC compromised as a spambot or zombie should have their PC crushed and be banned from using anything more sophisticated than a TRS80 for two years.
      3. Nigeria should be taken off the internet until they learn to play nice.

    • The Badger says:

      12:13pm | 16/11/10

      The ability to automate “sending back” unopened emails.
      so a person knows you got the email,but didn’t read it.

      .

    • Macca says:

      12:20pm | 16/11/10

      Just turn on Read receipts…. ugh

    • The Badger says:

      01:44pm | 16/11/10

      again macca I appreciate the response
      gmail and hotmail?

    • Joe says:

      12:15pm | 16/11/10

      Lucy you can do half those things already in gmail. Maybe it isnt email that is really broken but just our email clients like Outlook, who need a few decent features added.

    • Macca says:

      12:21pm | 16/11/10

      @joe, or outlook edition that is later than 2001…

    • BobbyDan says:

      12:19pm | 16/11/10

      When you are old and isolated from family by distance and time is short in young peoples lives, email and social chat is good for catching up.

      But the postman stopping at your letter box with an envelope with a tinge of perfume and a lipstick kiss on the back is so much better.

      Thank You to all my old friends that have not the lost the art of running writting and know my address is not always xyz@tootmail.where.ever.au

    • Simonsays... says:

      12:38pm | 16/11/10

      Email is one of the most improperly and overused tools within the organisation that I work for. So much so that some people think that it is possible to manage projects and staff, using it.
      I really wouldn’t matter how you structured an email system or how much you obtained feedback from people to design it correctly, people’s behaviour will dictate the success of communication.
      Email should eb removed from the workplace and confined to social networking applications.

    • Mick says:

      12:50pm | 16/11/10

      In Microsoft Outlook, under the Actions menu, I would include the functionality to remotely slap the sender up the back of the head.

      I would also like the ability to send and receive three dimensional objects such as beer and chips.

    • Fiddlesticks says:

      01:47pm | 16/11/10

      Ah. Beer. So that’s what the cute pop-out drink holder drawer thingy is for!

    • Shane From Melbourne says:

      01:17pm | 16/11/10

      Dear Recipient
      Unless you forward this chain letter to 126,000 other friends within the next nanosecond, you will be cursed with bad luck. 100 politicians will come knocking on your door seeking your vote in the next election and stay for tea (with cinnamon biscuits). While you are faking a heart attack to escape the mind numbing boredom, you will trip and fall into a deficit and die of starvation. Serves you right for ignoring chain letters….

    • Peter says:

      01:22pm | 16/11/10

      Hmm… me no like the sound of facebook email… Not very private..

    • Fiddlesticks says:

      01:51pm | 16/11/10

      Yep. Not having my email anywhere except *my* machine, my drives, my backups. Too much data.

    • Nickk says:

      12:28pm | 17/11/10

      Fiddlesticks and Peter, sorry to disappoint but your email is in the hands of your ISP or email provider.

      Unless you own your own email server.

    • Fiddlesticks says:

      12:45pm | 26/11/10

      Uh. On reflection, Peter hasn’t understood or looked up the SpamMatters service.

      ACMA provided addin that *does* integrate into your own PC email software. Simplicity, and v easy reporting of what Spam does leak through to the home screen..

    • KH says:

      01:49pm | 16/11/10

      Wow - you would have to be pretty stupid to put even more of your information in the hands of a company that already has a dodgy record on privacy, and from whom you can never really delete anything…...........

    • thomas vesely says:

      02:04pm | 16/11/10

      yes,remove nigeria.

    • Fiddlesticks says:

      02:17pm | 16/11/10

      Integrate SpamMatters type reporting in all email clients, globally.

    • Simonious says:

      02:39pm | 16/11/10

      “A more sophisticated out of office tool that allows you to set the date on your return to work in advance (so you don’t forget) and avoid receiving even more emails from people on your return telling you that it’s still on.”

      Sorry Lucy but that feature has been in Outlook for sometime now. You can set the start and end times for out of office. Not only that you can have one Out of Office for internal colleagues and another for external senders. Great when you want to rub it in to fellow employees that you are currently on holidays and dont care about their urgent email while still giving the impression to customers that you care.

    • Lucy Kippist

      Lucy Kippist says:

      05:07pm | 16/11/10

      Thanks Simonious and everyone else for the advice, clearly I need to get myself updated so I will definitely be following those up smile

    • mary wide bay says:

      05:12pm | 16/11/10

      Retrieve it. Make it disappear if not read and responded to within a couple of minutes. Make me a cuppa.

    • jane wallace says:

      07:36pm | 16/11/10

      Your comment:
      use snail mail

    • jane wallace says:

      07:43pm | 16/11/10

      Your comment:
      build the national broadband network

    • tony says:

      09:17am | 17/11/10

      Sender pays might be difficult to implement but would eventually destroy spam completely.

      Spam only works because millions of email can be sent for no charge. This is only possible by illegally breaking into insecure workstations & servers, (without the knowledge of the owners).

      Under ‘sender pays’, the owners would start getting enormous email bills for the millions of spam emails sent from their insecure servers. After the initial shock, they would have no choice but to either clean up their act, or shut down. Either way would make the internet a nicer place!

      ‘Sender pays’ might also get rid of all those STUPID “send this to all your friends!” chain mails, which are almost always fakes, scams or false urban legends.

 

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