I woke last Thursday morning wondering whether my sister was dead or alive.

That day, the Brisbane River was expected to peak at 5.5 metres.

Suze lives in the city’s west, near Ipswich.

She’d had no power for 48 hours. The local shops had run out of food. She had to feed three children under the age of five.

Fortunately, she still had her sense of humour.

“It’s a good thing I’m breastfeeding,” she quipped. “I might have to wet nurse the entire neighbourhood.”

All I could think of was the last scene in The Grapes of Wrath, when a starving man suckles at the breast of Rose of Sharon.

Late that night, Suze considered driving to Dad’s place – an hour’s journey across town.

“Don’t!” I pleaded with her. “So many people have been swept away in their cars. Please, don’t risk it.”

At times like these, the mobile phone was her only source of comfort – and information.

With no power, many relied on mobile social networking sites to find out which suburbs were at risk, what roads had been closed, and where to find food and shelter.

Twitter and Facebook – often vilified for eroding traditional means of communication – connected people, and saved lives.

The latest tweet reads: @Annieb25 URGENT & DESPERATE: HELP NEEDED Spalding Crescent, Goodna. No assistance to date. No water no food. HELP.

Then there’s the hash tag #bakedrelief, set up by Digella – a Nigella aficionado – who coordinates residents to bake treats for those in need.

Which street in New Farm is the hardest hit?  Let’s send them emergency pumpkin scones!

Half an hour before I went to air on Radio 2ue last Thursday, I read an urgent tweet: Please help! Parents in Gympie – no contact for two days. Can anyone find them? Ali.

I called Ali in Melbourne. She was desperate.

“I don’t know where they are. Communications are down. They’re in one of the worst hit areas,” she cried, as her kids screamed in the background.

She agreed to do a radio interview at the top of the program to spread the word.

On air, her relief was palpable. “I just spoke to mum and dad a minute ago – they’re OK! She said. “No power, but everyone’s in the street, eating damper!”

That’s the power of social media.

The next day Ali’s kids made a short film about the incident. Her young son Drew pretends to be Superman, saving nan and pop from the Queensland floods.

I glance again atTtwitter. There’s another message from @Annieb25 Everyone … loads of help has been sent to Spalding Crescent, Goodna. THANK YOU ALL SOOOO MUCH.

Then there was the story of the cancer patient in Auchenflower who needed to boil her water.

Several retweets later, she had people lining up on her doorstep with camping stoves.

This particular call for help was sent by the Brisbane City Council’s twitter account. 

@brisbanecityqld, @QPSmedia and @ENERGEX deserve plaudits for their accurate and timely information.

Ditto @ljLoch from Republic Consulting for retweeting salient comments from the worst affected areas. 

On the set of Sky News on Tuesday and Wednesday, I accessed tweets from these reliable sources for immediate broadcast.

But Twitter still has its detractors.

The news website Crikey last week blamed the microblogging service for inaccurate information regarding a public transport shutdown in Brisbane.

But that’s simply not true: The initial source was the TransLink website.

Most messages map the tears and triumphs, the heartache and heroism of this unprecedented disaster.

I was born and raised in Brisbane.

We were living in Brighton during the 1974 floods. While water lapped the doorstep of our small fibro shack, it reached rooftops in the next street.

For my sister, history had repeated itself.

A frantic phone call on Thursday morning found her high and dry – along with her sense of humour.

“If I have to play another game of Uno, I will cut my arm off,” she said.

As for the food situation: “It’s amazing what you can do with Gravox.”

26 comments

Show oldest | newest first

    • Scarneck says:

      10:20am | 17/01/11

      We may as well do away with emergency services, it appears that Twitter and Facebook saved the day - Bollocks. Factual information would be better obtained from official disaster sites and not the garbage produced by these so called social networking sites.

    • Nil says:

      11:05am | 17/01/11

      I
      I think you will find people were getting the updates from facebook and twitter as it is much more accessible from a mobile phone then finding the correct website and having enough reception and time to download that website. If it isn’t already set up it would be a good idea for state government to develop an app for the iPhone and Android phones and also website designed for mobile phones and then promote it so people know to check it the same way they call 000.

    • Jade says:

      11:19am | 17/01/11

      I was getting updates from the Queensland Police Service page Scarneck… as were many other people. Really comes in handy when you are trapped in your house and torrential rain makes the stupid digital TV’s not work properly (Lockyer Valley doesn’t get proper analog reception).

    • Mick says:

      01:17pm | 17/01/11

      did you not notice the ‘official’ BCC disaster site - along with the rest of the BCC sites - were completely offline, unable to deal with the traffic for around 24 hours on tues / wed of last week? even now, they’re still running a low-bandwidth site to cope with traffic!

    • Rob r Charteris says:

      07:34pm | 17/01/11

      ummm why people DONT have a battery powered radio so they can tune into their local ABC where they would have found the info they needed. I guess the old radio has gone by the way side. Perhaps you should rethink your disaster pack and go out and buy one. It might just save your life.

    • Rosie says:

      10:25am | 17/01/11

      Great story Tracey kudos to mankind in the discovery of the network and the way it was used in times of a crisis!

    • Twisting twitter says:

      10:29am | 17/01/11

      I love Steinbeck and the Grapes of Wrath was one of the saddest books I have ever read. The saddest book I have ever read was “a Fine Balance”.
      I chuckled at your twitter and facebook comments. Everyone should know that one of the first things you buy to be prepared for any emergency is a battery operated radio and spare batteries. Facebook and twitter don’t work when your cellular antenna has been flooded and the communications equipment is underwater, or your phone runs out of battery and you can’t recharge it.
      Twitter in an emergency like the one that just occurred is just about useless, because there are too many twits tweeting at the same time. Better to spend your time safeguarding your valuables listening to the radio.

    • seniorcynic says:

      12:38pm | 17/01/11

      As a Victorian living 25 km from one of the Black Saturday fires I found that ABC radio reports were several hours out of date when they were broadcast on that day. The Bushfires Royal Commission reached the same conclusion. I went outside in the 43 deg heat and looked for smoke so I would recommend looking for yourself if it is safe to do so.

    • Tracy says:

      02:15pm | 18/01/11

      “A Fine Balance’ was indeed a sad, awesome, massive read! You are the only person I’ve come across who’s read it…how about the ending, huh??? Will stay in my mind a LONG time….got to find a copy of Grapes of Wrath now smile
      Sorry to have sidetracked here…

    • Super D says:

      10:42am | 17/01/11

      It’s worth noting that when the fixed line networks were cut mobile communications were often still operating.  The plan to string the NBN cables from telegraph poles looks stupider by the day.  Toowoomba is down as one of the first rollout sites.  I imagine they have other priorities at the moment.

    • The Badger says:

      10:48am | 17/01/11

      D
      They run fibre 10 thousand kilometres under the ocean. How do you think your google search get to America, by carrier pigeon?
      you look stupider by the day.

    • Nafe says:

      12:13pm | 17/01/11

      Badger, that coment actually made you look pretty stupid. SuperD did say stringing the cables from telegraph poles. I doubt there is any cable strung from telegraph poles under the pacific ocean. You pregressivies need to learn to read before opening your mouth.

    • Super D says:

      12:22pm | 17/01/11

      Oh Badger that is possibly your most Epic fail.  The fibre run under oceans is nothing like the fibre the NBN will be stringing from power poles (ok the fibre is but the protective coating isn’t).

      If you want to actually educate yourself you can read more here:

      http://en.wikipedia.org/wiki/Submarine_communications_cable

    • The Badger says:

      01:26pm | 17/01/11

      Most of the cabling is inderground cons

      They may run it in the ground to these affected areas. Do you actually know what the plan is for Toowoomba and the Lockyer valley, a known flood plain is?
      If you do, show me.

      Did you actually know that the cellular collection points for mobile communications require fibre for backhaul?
      Get an edumacation boys.

    • Super D says:

      02:59pm | 17/01/11

      I guess Badgers don’t know when to stop digging….

      Bachaul fibre is completely different to what the NBN will be rolling out.  It does indeed go underground, as opposed to the NBN fibre which is intended to be strung from powerpoles.  Perhaps they will now put all of the Toowoomba fibre underground but I’d bet London to a brick that wasn’t part of the pre-flood plan.

      As for the detailed plans - this is the most secretive government the nation has ever seen and as such no information is available.

    • fairsfair says:

      03:53pm | 17/01/11

      SuperD, I’ve seen the plans for one particular trial suburb in North Queensland - known cyclone zone, in fact exact suburb has been directly hit by a severe TC in living history. All above ground. I have also read the contract. From a commercial perspective - loving it as the contractor. As an Australian Taxpayer - I could have cried.

      They may change their plans in Toowoomba because the nation is watching, but I doubt it. It is clear that they are taking the cheapest possible option at every avenue - hence valid conern on the blowout front. As the contract officer I was already being instructed by my superiors at implementation to find means in which we could make the govt pay to put the suburb’s entire infrastructure to go underground. I am sure that they will be successful.

      I guess the good thing to know in that respect is that there are ways to cut costs. Employing all of these locally based companies to do the trial suburbs is just a guise. Lets get everyone onside. Soon enough the large scale contract will go offshore to a cheaper international organisation and we will just be f*cked over to the power of two. I doubt Australia will get to see the economic benefits of this mammoth spend (on the local economy front that is). If it was assured that ongoing work would stay in Australia, perhaps we could look past it. The economic stimulus would outweigh the investment. Unfotunately it just won’t happen and in the era of globilization it for that reason more than any other that this can not be likened to the Snowy River Scheme or any other great infrastructure investment made by this country.

      It is a concern in terms of the commercial, legal and rate considerations. The risk accepted by the Government their haste for implementation is mind blowing and that is without even discussing the type of cable that is being used.

    • The Badger says:

      05:47pm | 17/01/11

      I C D - You admit you know nothing about the plans for Toowoomba.

      Although I have never heard of Bachaul fibre.
      Does it have something to do with wine and pan flutes?

    • Rob r Charteris says:

      07:41pm | 17/01/11

      Super D says:02:59pm; I have to say I’m with Badger on this. Do you really think they would roll out fibre that is not resistant to weather events then you really are a silly bugger. Thanks for the giggle

    • Jason says:

      11:04am | 17/01/11

      Scarneck - you have missed the point. The emergency services were USING twitter and facebook to send out their messages. No-one is suggesting that this technology is REPLACING information provided by the police, council, power companies etc.

    • notSue says:

      01:41pm | 17/01/11

      Absolutely correct. As Tracy points out,The QPMedia (QLD police) tweets in particular and the government’s, were invaluable to those who were trying to stay abreast of which areas/streets were flooding, whether public transport was running etc. They did a brilliant job updating and, importantly, myth-busting.
      I too, marvelled at how modern technology, often used frivolously, came into it’s own in a rapidly changing, dynamic situation.

    • Grumpy says:

      11:49am | 17/01/11

      Social networking is for the birds.

    • NSW says:

      12:39pm | 17/01/11

      Scarneck - good call. I wish a flood would wash away the servers to these blights on humanity.

      I wonder how people dealt with natural disasters before ‘Social networking’ and mobile phones? They must have been stuffed! Yeah right….

      “At times like these, the mobile phone was her only source of comfort – and information.”
      Times like these? I’m not suggesting your sister is an airhead but Imagine if every airhead out there lost their phone - It’d be a bigger deal than if they lost everything in a flood. “Oh my God! LIke I cant check my facey or send any texts! My life is over! What if I miss an important status update from one of my 8000 ‘friends’??” *Eats a 20 paracetamol tablets*

      All I’m saying is that the title to this article is a big load. No one was ‘saved’ by the ‘social network’. Sure, it may have helped many rest easier but the only thing ‘social networking’ will ever save is a few dollars on petrol.

    • Chase Stevens says:

      01:40pm | 17/01/11

      NSW no one is suggesting that people were only able to survive the floods because of the Network. What is being said is that it was far easier to obtain relevant and upto date information using tools like Facebook, Twitter etc. which the emergence services were using too.

    • Sir Ronald Bradnam says:

      07:12pm | 17/01/11

      Tracey your last few articles have been excellent reads however at the stage it appears to be attracting the geriatric set. The point of the article is 100% correct and the changes in so many ways to our lives, because of social networking, is immense and for the most part positive and is only just starting, imagine what it will be like 10 years from now, cant wait.
      Keep up the grerat reads youre a breathe of fresh air.

    • Tucky says:

      07:20pm | 17/01/11

      To twitter and facebooks’ detractors, think about this: i was in an emergency crew in evac and cleanup last week up till sunday, and twitter was amazing source of info. Sure, there was some inaccuraties, but the speed at which the information about locations flooding on tuesday was amazing, allowing we to get out of work on time. As well as this, it provided some comic relief, helping people look on the bright side, spread messages of help and thanks… Seriously, you cant beat that.

    • Kerrie O'Rourke says:

      07:46pm | 17/01/11

      Tracey is the best of the Spice Girls ,floods or not

 

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