I’m sure most people would agree that it’s often difficult to get an appointment with your preferred doctor these days.

Hi, everybody!

Sometimes you wait days—if not weeks—for a non-urgent consultation. So, when you finally do get an appointment you’re loathe to give it up, even if you’re feeling better. I was reminded of this recently when I was a bit off-colour and decided to arrange a visit to the doctor.

As the appointment was nine days away, naturally my body did one of the two things that bodies do when there is a delay in medical intervention – it got better. When the only other option is to die, it kind of spurs you on.

Consequently, by the time the appointment rolled around, I was feeling pretty damn chipper and started to wonder if I oughtn’t ring the clinic and offer my place to some genuinely sick person. I mentioned this to some work colleagues who looked at me aghast—kind of like I’d just said I’d won Lotto but had decided to give it all to Bill Gates’ Retirement Fund instead. 
 
“Are you kidding? No way!” they shrieked.
 
I was a bit taken aback by this outburst, so they went on to explain.
 
“Never give up a doctor’s appointment.  You must know how hard they are to get!” “I had to wait four weeks last time!” offered one colleague who also mentioned that, at her own doctor’s surgery, patients are now encouraged to book in for a ‘two monthly’ visit – even if they have no signs of illness whatsoever!  Just in case.

Now, I’m all for having regular check ups – especially if you have an ongoing condition that needs monitoring—but this pre-scheduling of medical checks shrieks ‘car service’ to me.  What are they planning to do, these Pit Lane Medics? Check our pistons, kick our tyres and send us off for another 10,000 kms? 

Call me old fashioned, but it all seems a bit mechanised and impersonal. I said so to my colleagues. They just laughed and suggested that if I was really thinking about giving up my appointment, I could probably sell it on Ebay for a tidy profit.

This got me thinking about a potentially lucrative business opportunity for the more mercenary amongst us. 

You could make bogus doctors appointments then, on the day of your consult, stand outside the clinic offering to sell your appointment to anyone who’d missed out (at a marked up price, naturally).  Scalping, effectively.  Albeit without a scalpel.

I could visualise these surgery-scalpers – in woollen beanies and trench coats—furtively exchanging Medicare cards and cold hard cash with little old ladies on walking frames. Although as I write this jokingly I wonder if it’s already being done?  I certainly wouldn’t put it past some people to cash in on the medical misery of others.
 
And of course, it’s no laughing matter that this difficulty in being able to see a doctor is becoming more and more widespread. 

Once upon a time you could ring your doctor and quite reasonably expect to see him or her; if not today, then certainly tomorrow.  And when you did see the good Doc, you could stay for half an hour—while he smoked his pipe and chatted to your mum.  Well, okay I am going back a year or two, I admit, but I’m sure you’ll agree that it’s certainly changed … and not necessarily for the better!  (Aside from the decreased likelihood of wheezing up some second hand Amphora tobacco smoke, of course). 

So anyway, suffice to say, I didn’t give up my recent appointment.  I dutifully turned up and tried not to look too spritely in the waiting room.  When the receptionist asked me how I was (which is probably not a very wise thing to ask in a doctor’s surgery) I gave a pathetic little cough and squeaked lamely, “Oooh, not tooooo bad, thanks.”  She eyed me sympathetically and gently directed me to take a seat.

“Doctor won’t be long,” she cooed kindly.  I hobbled to my seat and did my best to look all wan and miserable.

But as it turns out (and fake illnesses aside) it was actually a pretty good thing that I went through with the appointment after all. 

My mechanic—I mean…my doctor—is now sending me for a full 50,000 km ‘diagnostic’ check.  Like his very own V8 Supercar, he’s steering me into the pits for a barrage of tests and, presumably, a grease and oil change. 

And who knows?  If I’m really sick, he might even send me off to the panel beaters for a new back end, some shiny new hubcaps and a full spray job.  Cool. I mean…um….cough, cough.  Poor me.
 
- For more articles from Catherine Warnock visit www.kitchenphilosopherblog.blogspot.com

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29 comments

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    • acotrel says:

      06:37am | 06/12/10

      Cathy, you could be the equivalent of an Australian built F1 car!  It’d be like a weatherboard stove!

    • TChong says:

      07:02am | 06/12/10

      This type of idea - book now for your 2nd monthly check up (WTF?) ( you must be sickly), sounds like deliberate over servicing, and borderline fear mongering, but it obviosly works to keep the waiting rooms full, and by the sound of it ,payment would have to be made( hope I’m wrong).
      This shows there are quite a few doctors who dont mind gouging for all they can. Doctors like any other business people are interested in making a profit.
      Maybe the public are a bit too enthralled with the idea that “doctor knows best"an idea that should have stayed in Wandin Valley.
      Most doctors are no more saintly or virtuos than any other profession.

    • Jenna says:

      09:54am | 06/12/10

      TChong when you or a family member is sick in future stay away from the doctors. I mean all those years of study and sacrifice and the constant pressure to get things right don’t seem like a reason to pay them well, after all your health and the lives they save are not worth much in your eyes. No ones seems to be up in arms when bank managers or politicians get paid lots (and some of them have been involved in projects like the home insulation bungle which killed people) and they get away with all kinds of crap. TChong, people like you talk big but will run to the ‘business’ doctor when sickness comes knocking because you aren’t brave enough to walk the walk.

    • TChong says:

      10:52am | 06/12/10

      Jenna, “walk the walk:“etc What are you talking about?
      I think any profession that over charges, while hoodwinking the public about their self proclaimed innate goodness need exposing.
      Doctors included.

    • Adam Diver says:

      11:43am | 06/12/10

      I agree with Chongie on this one too Jenna. How a doctor can’t survive on the medicar rebate, arounf $35 for 5-10 mins work is beyond me. I don’t care how much training you do, charging someone above $210/hour for a temperature check and “take some panadol” is morally bankrupt.

      Its not like its a free market system either, the barriers of entry are huge (with continued pressure from the doctors association)  and there is no substite for the demand.

    • ibast says:

      01:01pm | 06/12/10

      Jenna, we’ve got to stop holding doctors in such high esteem.  They are a heavily unionised workforce that runs a very closed shop.  If there’s any reason why the medicare and private healthcare system doesn’t work in Australia, it’s because doctors rort the system.

      Oh and they don’t’ have that much training.  Their degree is no more difficult than a Law or Engineering degree and both of those professions have to work a lot of years, after leaving uni, before being considered to be at a professional level.  And in the case of Engineers they never see anywhere near the pay that doctors do.

    • Son of a doctor says:

      02:05pm | 06/12/10

      My dad is a country GP with 30 years experience.  Recently he was visited by the health Department doing an audit on the practice.  During that time of the health officials visit he performed a number of procedures and generally made about $300.  If he followed the health Department guidelines and sent the patients off to other specialists and hospital it would cost around $5000. Yet this is what the health Department wanted.

      If you believe doctors are roughting the system because they are to busy to set the record .  Then you deserve to be hoodwinked.  For example my father’s obstetric insurance bill was twice the amount of what he doing obstetrics in a year.  Tell me why does the doctor have to pay for the right to be sued if anything went wrong?

      The author of the article looks like she’s at this stage of her life. Where disease that could occure in old age start.  Do you not think it is worth it to possibly find it now than when it would be fully formed and would cost you a lot more money in hospitals expenses?

    • Reg says:

      03:05pm | 06/12/10

      @Son of a Doctor, I agree with what the Health Department wanted. I endured three years of a GP telling me the wrong diagnosis until I insisted on being sent to an ENT. The GP gracious apologised for his mistake but I lost three years of my life through incorrect treatment.

      If my family were younger, I would be using this pre-booking <sic> but certainly cancelling three or so days before, if I felt it was not needed.

      I am sure that the doctors I see have a secret mark on my file that indicates that I no longer blindly follow their recommendations. Something like….“RP” Recalcitrant Patient.  The last straw was being put an a drug for Atrial Fibrillation that did NOT work, but instead gave me an over-active Thyroid and a propensity to Pulmonary Fibrosis. Only the lung specialist, not the cardio, told me I had fat intruding on the outside of the otherwise perfectly healthy lungs.

    • hot tub political machine says:

      04:17pm | 06/12/10

      Disagree T Chong, I know quite a few Dr.‘s and they are among the brightest of a very shiny bunch. Saintly wouldn’t be a word out of place when I consider the coupling of their love for humanity with the crap they put up with from drunks. and child abusers….

    • Son of Doctor says:

      05:07pm | 06/12/10

      @ Reg I didn’t explain my self properly. trying to shorten a story the proceduers my dad was doing at the time where technical not diagnostic.  setting a broken nose cutting warts of the skin etc.  Usually when he does cutting out mumps it occurs because a tell a patiant that the mump for what ever reason needs to be cut out. usually what would happen if he sent them to a specialist He would say i can cut it out but it really needs to be cut out by a specialist.  the specialist would then say i can cut it out but my insurance wont let me i have to send you to a plastic surgen.  the plastic surgen says i can do it and it going to cost you a lot of money.  the patiant then comes back to dad and says i can’t afford it can you do it. 

      The heath department offical was gathering data for their plan of paying the doctor for how many test they order not the peopl they get well.  also if they even the doctors do do the test they will only be paid if they enter the infomation into the right place on the system.  So they a basically being paid fo moving information from colum a to colum b.

      What i was trying to say is the health department is trying to define health into neat little list of numbers and procedures rather then a doctor looking for solutions to a person problems.  Dad says cynicaly that health departments are trying to dumb down his profession.

    • Reg says:

      07:58pm | 06/12/10

      Sorry Doctor’s Son,  I see. I don’t know where you are or the travel distances your dad’s patients might have to travel to a specialist, but I’m fortunate to be in Sydney and Medicare covers a large proportion of the cost such that travel costs and inconvenience may be the decider for some of his patients. Getting to the RPA is generally a major undertaking anyway but recently I was directed to have a blood test by the lung doctor at the RPA where his rooms are. The thought of doing the journey all over again just for a blood test was unattractive so I was advised I could get it done anywhere. Not so, it had to be forwarded to a specific lab. But your dad’s right, specialization has been closing in for years. It’s a US thing, no-one knows the complete system, everyone has his own little speciality. I was surprised that the lung doctor made certain observations that the cardio should have made. He said he’d mention them in his report. The x-ray specialist who’d made certain observation that fell into the cardio’s realm was given very short shrift by the cardio.  I’m in the fortunate position of being able to poll a lot of nurses as a double check. What a coldly depressing lot they are.

    • Northern Steve says:

      09:20pm | 06/12/10

      Adam, either you don’t understand the business of a GP, or are being deliberately misleading.  Don’t forget that for the money the GP brings in, they also need to pay rent on the premises, pay for admin and nursing staff, electricity, rates, medical equipment, and all the other overheads businesses normally pay.  There is also time between patients or end of day where they record notes about patients, and time spent outside of working hours staying current by reading journals or other PD.  Their fee is not straight in their pocket.

    • Tom says:

      02:08am | 07/12/10

      Adam Diver, for every little Timmy that comes for a temperature check that takes 5 minutes, there will also be someone with a litany of problems that takes 30 minutes to get through. Adding to that, a GP has to pay rent on the office, the secretary, and medical indemnity insurance. So to say they are getting $210 an hour is just flat out wrong.

      Considering medicine is either a 4 year graduate or a 6 year undergraduate degree, in addition up to 6 years of post graduate training, it is a bit rich to say they are overpaid when lawyers, bankers, and some tradies are on comparable amounts. None of those professions (with the possible exception of dodgy tradies) have to go to sleep knowing that people live or die based upon their decisions.

      And as for the free market, I suggest you check out the US healthcare system if you want an example of what it does to healthcare. The US is now spending trillions fixing its broken system.

    • Biteme says:

      07:07am | 06/12/10

      This must be a gap filler story. This is the first I’ve ever heard waiting that long to see a GP. Perhaps if you must see your preffered GP, but then why do you need to do that for a common illnes such as the flu? I could understand if it was a social problem and you needed to see the “case manager”. Anyway if you not sick anymore stop wasting taxpayers money and cancel the appointment.

    • ibast says:

      09:59am | 06/12/10

      You must live in a GP privileged area.  Around my place you need to book days ahead to see a GP.  Sure there is one long opening medical clinic, but the last time I went there the doctor was as high as kite.  Even if she wasn’t most medical centres are there to get 6 or 8, 15 minute medicare dockets in an hour.  They tell you it’s a virus and send you away.  If you come back the next day they get you to sign the docket again.  Win-Win for them.  No help to me because apparently I’m too dumb to know when I’m really sick.

    • Adam Diver says:

      10:09am | 06/12/10

      I agree with the canceling appointment situation but I can assure you the wait for doctors is common where I live. We have a large retirement population cloging up the health system down here.

      I know old age has complications but the time and money spent on these people is extra-ordinary all those medicare rebates would cost a fortune. I have no idea of the solution, perhaps some super should be designated to fund medical procedures???

    • AnthonyG says:

      07:25am | 06/12/10

      Gp’s are yesterday’s news.
      Doctors these days are glorified drug dealers.They cant waite to give you a prescription which will only mask the symptom. For some reason these doctors have made people think they need copious amounts of pills to get through the day.I was put on the merry go round buy specialists for years which could of been avoided had i seen a dietitian or had an allergy test. no pills for me and i haven’t needed to see a doctor for years.

    • Adam Diver says:

      07:42am | 06/12/10

      So what exactly did the doctor suggest you do. your analogy was hardly clear, but I suggest that if you were not sick and felt the need to fake it, you made it difficult for someone who may of been genuinely sick on that day.

      Reverse the situation for a moment and consider the day you were actually sick and you rang up. Quite possibly someone like you had an appointment that day, that they did not need but took just like yourself, essentially causing you to wait for an apointment.

      With the doctors fully booked the only 2 options are to hope you are not seriously sick, or a visit to the emergency ward where you wait for god knows how long and then get to enjoy the disdain from the medical profession for wasting thier time coming in.

      I am sure I am simpifying the issue but if the federal government (I know medicine is stae government but they have no money and generally no idea) wants to improve health, they should subsidise X amount of doctors on 2 conditions. That the first 5 years of practice has to be somewhere where there is a shortage and that they can only charge the medicare rebate. I would be happy for my tax dollars to go into that kind of scheme.

    • Tom says:

      02:12am | 07/12/10

      There are two schemes existing already that address the last paragraph of your comment. There are bonded medical places where you must work in an area of workplace shortage for the duration of your degree (e.g. graduate medicine is 4 years, therefore you work 4 years in an area of shortage) in exchange for easier entry. You also get time taken off that commitment if you chose to work in rural/remote areas.

      There is also the rural scholarships, where you get a stipend each year in return for agreeing to work in a rural or remote area.

    • ibast says:

      07:59am | 06/12/10

      “But as it turns out (and fake illnesses aside) it was actually a pretty good thing that I went through with the appointment after all. 
      . . . .is now sending me for a full 50,000 km ‘diagnostic’ check. “

      So now he is looking after his mates and perpetuating the problem which lead to the original conclusion that you shouldn’t give up your appointment.

    • Fed up with this bias government says:

      08:39am | 06/12/10

      Well all I can say is that with the ALP and Minister Roxon running things, low quality health care without doctors will be the standard in future.

      1) Nurse Practitioner want to work independently and be paid the same as GPs. They don’t have the same training or take the same exams or do the same workload as GPs, they also want to only cover a certain area of treatment and palm everything else off yet want to claim the same Medicare rebate. Now I think training someone to be 1/4 of a doctor is not the way to go, if they see and prescribe they have to take responsibility for the whole patient, they have to review all current medications and interactions and pick up on the small things that GPs are trained to do. Not doing the full job means you shouldn’t be doing it at all and expected to be paid for it the same as someone more qualified.

      2) Why do midwives get indemnity coverage and not GPs trained in obstetrics? Why can’t medical graduates get Medicare numbers to claim rebates when they have far superior training to Nurse Practitioner ? (When was the last time you had a NP in the hospital at 2am managing a patient with chest pain?) Is this discrimination against doctors that needs a legal review?

      3) We have now a oversupply of medical graduates. Has the goverment and Miss Roxon a plan to find training poition/jobs for all of them? Why create pseudo-doctors aka NPs when you can have real doctors. Why can’t nurses be nurses and if they want to have more responsibility they can train via a graduate medical program (Like I did) and become doctors? Is the minister bias against doctors for some reason or is it just my imagination? Medicare is a finite resource and we should have professional with the right training billing Medicare, not add another layer of less qualified individual who only refer on (to the GP) and milk the system without bring anything more to it.

      4) Why does health funding have to be split between the Federal and State governments? Is it so one can blame the other when something goes wrong? I feel the Federal government needs to take charge 100% and get results. After all the promises from Rudd and Gillard we haven’t seen any positive results, just lots of wasted time and money.

      If you find it hard to find a GP, blame the system that refuses to fund their training. Maybe Gillard and Roxon will lead by example and visit a NP as a 1st stop next time their loved one is sick (that will be the day).

    • Shelly says:

      10:18am | 06/12/10

      What are you on about? GPs trained in obstetrics can’t get indemnity - bulldust. They can - they may choose not to because of the cost. Most medical graduates - once they are vocationally trained and registered can get medicare numbers to bill. If you’re in an ED having someone manage your chest pain - no-one is billing for that service (unless you’re in a private hospital).

      Who says we have an oversupply of doctors? The Feds do fund GP training - I think the last intake was undersubscribed. Perhaps the problem is that some GPs expect to be paid as though they were brain surgeons. And that the medical profession in general believes they are entitled to earn enormous (and to most ordinary workers - extraordinary) sums of money. I think doctors forget that taxpayers fund their very expensive training (including subsidising their expensive university studies). Many then go on to bill the taxpayer for the rest of their careers, or get paid by taxpayer funds when employed in the public sector. Instead of moaning about how badly done by the “system” they are - they schould acknowledge that the “system” has given them the opportunities they have.

    • Against the Man says:

      10:57am | 06/12/10

      Shelly

      Find out the facts before posting.

      Midwives have taxpayer funded indemnity, GPs don’t!

      Medical graduates can only get a medicare billing number to work independently once they have finished a training program but many doctors have enough training or at least more that nurse pracs to work independently without further fellowship training but the government won’t give them medicare numbers. Double standards.

      Have you been paying attention to the news in the last few years? As of 2013 the number of medical grads will be increased by 150%. There is still close to 1000 intern jobs they don’t exist and need to exist by 2013. Next year is the first year that some Australian trained doctors will not get an internship position. What about the subsequent years when they need to be funded for specialist training? Has Roxon got the funding or a plan for that problem?

      They don’t owe the ‘system’ anything as they provide medical services at public hospital at a pretty good price, imagine if they all left to join the private system.

      Wake up people, Roxon wants everyone to bill medicare so medicare goes bust and the ALP can sell it to a ‘private’ company to manage and we can have a USA style private healthcare system and the government has one less thing to worry about.

    • Shelly says:

      12:37pm | 06/12/10

      Maybe you should read what I posted before replying. Your initial statement about indemnity did not say taxpayer funded indemnity for midwives. My response was that GP Obstetricians can get indemnity - they choose not to because of the cost. Indemnity is available from a medical defence fund. If they work for a public hospital they will be indemnified by the state.

      You have restated my point about doctors being required to have vocational training and registration (training by a college and voc reg under HIC Act) to bill medicare. However, doctors don’t need that to access medicare - they need only be entitled to an exemption under the Act, one way is by working in a District of Workforce Shortage. They can then bypass the need for vocational training. They would also access a slightly lower rebate. But hey, it’s not all about the money is it?

      In the state I live in, the public system will provide internships for all Australian grads (locally trained). Not sure what other states are doing. Agree that ongoing specialist training will be an issue - but that is something that needs to be taken up with the training colleges as well as the Feds.

    • So what if says:

      09:07am | 07/12/10

      Roxon has got it all wrong. We do have a problem and ‘Fed up with…’ has brought up some key issues. Roxon has a bias against doctors and she talks about spending but very little about results.

    • The Scarlet Pimpernel says:

      10:09am | 06/12/10

      It isn’t that they won’t fund training - there are only a certain amount of positions available in each intake and many of them are going to full-fee paying foreigners. 

      Add to that the lack of intern places and we have a crisis. 

      We need to reserve 90% of places for Australians.

    • Cat says:

      11:01am | 06/12/10

      I have just waited two weeks for a non-urgent appointment to get new blood pressure medication script and annual blood test.  I was asked if it was “urgent” and said no as I had enough medication to last for a month.
      I was told “You’re lucky to get in so soon.” This is an urban, fairly affluent area with seven doctors in the same practice. I would have agreed to see all but one of them. (Interestingly it is apparently always easy to get in to see him and I was asked again if I would. No, I would go elsewhere in an emergency.)
      My point. You probably can see someone in an emergency. The person you see may not be as competent.
      These days a patient needs to know a great deal more than they once did. It helps no end if you can (a) explain the problem concisely, (b) understand what the doctor is telling you and (c) intelligently question advice you feel uncertain about.  Doctors fear litigation and will pass patients on to specialists or provide unnecessary treatment/scripts in order to cover themselves. I can understand why but it all adds to the waiting time and the sort of treatment we receive.

    • TheRealDave says:

      12:59pm | 06/12/10

      I can get an appointment next day everytime.

      I can get a random Pakistani/Indian Doctor who probably came 334th in his class of 2000 at some Technical College in the disputed Punjabi region that has yet to savour the magnificent opulence that is electricity or running water. He calls me in 45 minutes AFTER my appointment time, which I took time off work for to ensure I arrived 15 minutes early. I sit down, he asks what the problem is, I assume this since I can’t actually understand him - its like English, I am sure of it, but I get the gist of what is said. No matter what I tell the ‘Doctor’ from ‘feeling crook’ to ‘one of my legs fell off’ to ‘I think I have Ebola’ it all meets the same response. He nods and mimes rolling up his sleeve, since what I think is his English is still indecipherable and its far easier just to play charades with him, mind you he’s pretty good, and it only took me three guesses to get that he wanted to take my blood pressure, tip for the wise: don’t guess Ginger Snaps 2…but I digress…. 15 seconds after the takes my blood pressure he hands me a note to get blood drawn by the vampires next door at Sullivan Nicolaedies and proffers a pen at me to sign the Medicare rebate form. I sign dutifully like the good corporate wage slave I am and finally I get a very Apu like ‘Good day’ - Hooray something I can understand!!....and then I am shooed out the door to make room for the next lot of cattle to be rushed through and processed.

      I still feeling like crap…or am hobbling away to get stuck with a needle next door and will never hear about the results. I assume I don’t have Ebola or Leprosy or AIDS since they’d surely call if there was a problem right??

      Sadly, I’ve been to 3 or 4 different medical centres over the years to try and get a semblance of decent service and or genuine care and concern but they are all the same. And you wonder why people prefer going to ED at the Hospital?

    • acinom says:

      12:56pm | 07/12/10

      GP’s are all too happy to treat the symptoms and hustle you out the door, but not to spend the time discovering and treating the underlying cause of the symptoms.

      Our healthcare system would improve significantly if the government targeted our hard earned taxes towards a system of prevention, not treatment.

      Perhaps then we could get an appointment with our GP when we need it most.

 

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