Mental health advocates - including Patrick McGorry and SA coroner Mark Johns - have called for a public toll, similar to the road toll, to highlight suicides. Meanwhile, a spate of suicides - including the death of a doctor who was a mental health advocate - have renewed fears the sector is unable to cope. Lifeline and News Digital Media, publisher of The Punch, today announce a project that will help Australians access online, anonymous, confidential support.

Silence is the worst option

With suicide being the leading cause of death for young Australians, you think that you’d find a plethora of information and support online to help those in crisis.

Suicide kills more Australians than road accidents each year.  In 2008, 2191 people took their own lives, while the road toll was below 1450.  These figures don’t include the tens of thousands more who attempt taking their own lives each year. Nor do these figures include the hundreds of thousands of people who are either bereaved or contemplating suicide, or both.

Once you’re aware of the numbers, it’s even more alarming to realise that for people looking for online support to help deal with serious crisis issues such as mental health and suicide, the internet offers little in actual services.

According to the Nielsen Australian Online Consumer Report released this week, Australians now spend an average of 21 hours and 42 minutes online each week, so shouldn’t there be an easy way to access counselling and support services online?

The internet can undoubtedly be a dangerous place for youths and adults alike.  The rise of cyber bullying highlights the need for online support through times of crisis as well as providing a digital safe haven where support is offered in a non-judgemental and anonymous environment.

The recent video that went viral of a schoolyard fight in which a child body-slams the boy who has been bullying him, and the prevailing negative comments and backlash, show how quickly things can escalate when put on the internet.

For Lifeline, one of Australia’s leading crisis support organisations, the online world is now looking like the future of crisis support in Australia.

And with many young Australians being digital natives - that is those who have been brought up with digital technology and have been interacting with digital technology from an early age - it’s important to have something that is online and works for that market.

Offering a different medium that is relevant and more appealing to a younger audience might allow Lifeline to reach out and help more people in crisis than ever before. 

Lifeline is looking to begin filling the gaps now appearing on the internet with a online chat service that offers support to anyone experiencing a crisis.  It will be very much like an electronic version of our 24-hour telephone crisis line, 13 11 14.

To test the waters, Lifeline Online Crisis Support Chat will be running on a trial basis from today until 30 June 2011, between the hours of 8pm and 12 midnight, seven days a week.

Lifeline Online Crisis Support Chat offers one-to-one sessions with a trained counsellor. Using technology similar to msn or Yahoo messenger, people can chat about issues ranging from mental health, stress and relationship breakdown to suicide.  This online service will almost certainly save lives, by offering people who may not be comfortable calling Lifeline’s 13 14 11 telephone service a different medium to connect anonymously with trained counsellors.

To access Lifeline Online Crisis Support Chat go to Lifeline or for crisis support on the phone call 13 11 14.

Most commented

42 comments

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    • Bikinis on Top says:

      12:40pm | 12/04/11

      Suicide depressions are mentall illnesses that can last for yearsand seem to dominate your life with its eternal focus on suicide.
      .Within a suicide depression, everything seems to be short term only as you feel suicide is just around the corner any time.
      Eventually your mind gets sick of “playing suicide”  and suicide depressions are like “boils” as they eventually “burst “.
      They vanish or diminish in importance even if only for short whiles.

    • bikinis on top says:

      12:46pm | 12/04/11

      whats the difference between ordinary life and a suidide depression?Your mood seems much lower and once your mood is below a certain point, you enter the danger zone where you get suicide depression with low mood all the time.Then the world seems temporary only and only short term projects seem possible.
      Once you take antidepressants for a long time, your mood seems to get only of the danger zone and back to close to normal.

    • Rossco says:

      01:10pm | 12/04/11

      This is a great idea Chris. Excellent work by Lifeline here.

    • Lifeline Chris says:

      01:46pm | 12/04/11

      Thanks Rossco

    • Kika says:

      01:25pm | 12/04/11

      I think this is a great idea. I remember when I was feeling depressed and was diagnosed with severe depression by my doctor & counsellor I was trawling the internet for help. Beyond Blue is good, but for ‘help’ they only give ambiguous leads to counsellors and psychologists. But that’s not helpful if you are feeling too down or depressed to think about talking and organising appointments. I also agree that we should have a suicide toll. Nobody likes talking about suicide but it’s real and well all have to own it, like we own the road toll.

    • Chris Dubbya says:

      01:52pm | 12/04/11

      Brilliant!! Also helps for people, apart from the un-comfort factor, that have a hearing problem via the phone.

    • Guylian says:

      01:53pm | 12/04/11

      This is a great way to help people who are suicidal but don’t want to be overheard talking about it on the phone. I hope this trial is made permanent.

    • Luc says:

      01:58pm | 12/04/11

      BeyondBlue used to run a message board with a chatroom for people with depression, it was called depressionet I think, but it disappeared, I have no idea what happened to it.

      I think about suicide every single day, most gays I cry myself to sleep - I can get very emotional. But most people have no idea, no clue. I am known as a “jokester” amoungst my friends - all of whom have partners and families. But deep inside I am very unhappy. I am gay and nobody knows, ive tried to make friends with other gay guys but they just want sex or end up being users so I dont know anybody else who is gay. I think I may be gay because I was put in foster care when I was younger and molested by several males, as well as raped. I am also very stressed through work which has affected my weight and health.

      Every night I think about killing myself, but I am too gutless to do it. I think eventually I might snap and hurt others because I have developed a huge hatred for other human beings.

      I don’t see how talking to a stranger is going to help all that.

    • steve says:

      02:15pm | 12/04/11

      Luc,
      Call Lifeline. Now. They can, and will, help you. 13 11 14.

    • E says:

      03:23pm | 12/04/11

      Luc,

      I also recommend you start doing something positive for yourself.  It will not only help you get your mind off things, but hopefully connect you with a new network of friends.  Exercise is really good for creating endorphins, so maybe join a fitness group or take up a new sport.  Look into cooking classes or find a book club.
       
      My father was the victim of depression and I wish every day that I could have him back in my life; instead, I’m left with the guilt of wishing I could have helped him.  Not only was he happiest when around other people, but also after doing some physical activity.  He would never want to do it, but after some encouragement I would manage to get him outside and into the fresh air.  Even he admitted he felt better after exercising.

    • Kika says:

      03:35pm | 12/04/11

      Luc I know how you feel. When I was depressed to everyone else I was the same as always, but deep down I was cracking up. I let it continue so bad that I ended up letting my depression show on the outside. I became really cold and slow and used to find it hard doing normal things like my work or anything.

      You really need to talk to someone. It sounds like you’re keeping a lot of issues close to your chest.

      I will pray for you and hope you are blessed and find your way out of the darkness into the light. God bless you!

    • Jess says:

      05:52pm | 12/04/11

      Luc sometimes talking to a person who has no involvement with your family or friends is the best thing. All counsellors and psychotherapists will build a rapport of trust with you, you would not be expected to open up straight away and it will all be done at your pace, nobody will rush you to open up about what has happened to you. But I must say, even though I do not know you, I am incredibly proud of you, because realise it or not, you have just made the first step. Well done.

      Don’t be afraid to reach out for help. I hope you are able to rise above.

    • deb says:

      01:20am | 13/04/11

      Luc,
      Hang in there ,dont give up.From the comments i have read here so far a lot of people would like to help you. You tugged at my sorry old battered heart strings.
      The Punch has made my day more than once,times when i havent wanted to go to my part time job and put up with verbal taunts ect… i read The Punch and Erick usually makes me want laugh/cry.
      So you are not alone,call Lifeline and you are not gutless mate, just another in need of a helping hand.

    • Miss X says:

      11:56am | 13/04/11

      Hi Luc,

      I have a very close friend who is the same as you.

      He is gay and he comes from a very conservative family, so no one except me and another close friend of ours knows.

      He is a sentimental guy who looks for companionship, love and affection but however he told me that most gays here are interested only in sex and not relationships - so its hard to find someone you can talk to and relate to, when they aren’t interested in a meaningful relationship/friendship.

      Please don’t despair, there are people like yourself who are in the same position.

      Be strong.
      Regardless of what your past was, being gay is not something shameful.

      You are a jokester because the smiling mask you put on protects you from harm and emotional hurt from others.

      Human beings are not all bad, there are many wonderful people out there who are not users, abusers or cowards like the people who ill treated you and abused your trust.

      I really hope you seek some help.
      Life is truly a wonderful thing and you as a person can never be replaced because we are all different.

    • Steve says:

      01:58pm | 12/04/11

      I was in a bad way a few years back and rang Lifeline only to get some snot-nose, student sow who refused to listen, gave me some dodgy psych-type questions out of a book and then told me to get off the line as someone who ‘actually needed to’ might want to ring.

      I talked to friends and used the BeyondBlue forums which frankly was worth 10 times your mob.

      I will never ring you again, I will never donate to your organisation and will never recommend anyone to ring you.

    • Lifeline Chris says:

      02:24pm | 12/04/11

      Hi Steve, I’m really sorry to hear about your experience, sounds like you were not treated with the respect you should have been.  Feedback is really important to us, so we can try and ensure your situation is not repeated.  If you want you can let us know about your experience here http://www.lifeline.org.au/About-Lifeline/Contact-Us/Contact-Us/default.aspx

    • A says:

      04:57pm | 12/04/11

      This is a great idea but Steve - I also had the same experience with you. I’m from a non-english speaking background and I was having an identity crisis when I was younger and coping with relationships. I rang twice and the first was answered by a lady who I assumed was of the same background and was more worried about dishing up gossip from me than actually helping. Then her solution was to tell me what she thought was the right thing to do by everyone else and that I was being selfish than give me hints on how to help me cope with the situation. It was so heartbreaking but luckily the phone cut out and I called a second time. This round I was fortunate to speak to someone that could help than introduce her own bias and values to the conversation.

    • Chris says:

      01:45pm | 20/04/11

      Have to admit, I also didn’t have a good experience when phoning Lifeline. They made an effort, but weren’t helpful. Increased my feelings of despair as was reaching out only to find no help. Advice- try someone else if you need help and don’t get it first try- no service is perfect and you can get the wrong person / right person at the wrong time.

    • Matty says:

      02:17pm | 12/04/11

      Amazing work, really!

      There are similar services by Kids Helpline which has online services for young people up to 24.

      However there has really been a void in services for young adults 25 and up, who as just as internet savy and find it harder to express their emotions on a phone line - which could be in itself a daunting experience for the highly anxious.

      Hope the trial is successful.

    • Interested observer says:

      02:23pm | 12/04/11

      Depression and loneliness are truly terrible to the sufferer.  Chat rooms staffed by professionals can help and advise.  This is far better than the support from family and friends who can only suggest options without the background to truly guide towards a recovery. Medication can be a crutch or an addition.  This is only part of the solution however - support groups are surely the next step on the way to a full and active social life.

    • Slick says:

      03:04pm | 12/04/11

      If you are depressed to the point of suicide, you don’t want to talk about it, you don’t want someone telling you the things you want to hear, you just want to end it, that’s the only way you can feel better.
      I would be interested in the number of suicides that have opened up to anyone beforehand. Most of the time you don’t even know that person is depressed. Like Luc, they appear fine to friends and family, until the day they are no longer alive, or in hospital having their stomach pumped and everyone is like “oh why would you do this?” Most of the time you can’t talk about it, because it is a feeling, not something that can really be explained to someone who doesnt know what it feels like. Plus the fact that you feel like crap anyway means that you are sure they won’t/can’t understand or believe you.
      I do hope this program helps people, but I still think that there is very little that can be done to stop suicide as most people who are going to do it, won’t talk about it. Hopefully this will help stop people getting to that stage though, as if you can get to them before they hit rock bottom, there is a better chance of stopping them getting there at all.

    • PJ says:

      03:09pm | 12/04/11

      The Punch is pathetic for not publishing everyone’s contributions.  If it doesn’t accord with their ‘agenda’ it doesn’t get published.

    • Bobster says:

      03:12pm | 12/04/11

      Wonderful idea but once 4chan and those Anonymous morons find out about it’s going to get wrecked in a big hurry.

    • Erick says:

      03:45pm | 12/04/11

      Not if they have a good team of moderators with a bit of decent tech support.

      Instant deletion of trolls has its effects.

    • James of Peek-A-Boo I C U says:

      03:48pm | 12/04/11

      And Erick has just proven he has no idea about Anonymous and what they are capable of.

    • PJ says:

      04:44pm | 12/04/11

      James,

      No one really cares about your obsession with Erick.

    • Thomas Anderson says:

      04:54pm | 12/04/11

      Eh, Anonymous is mostly bored 16 year olds, a good team of mods can withstand them. I mean, how many times are you going to change your proxy before getting bored?

      Who is willing to pay for a good team of round the clock mods though…

    • bec says:

      07:11pm | 12/04/11

      I dunno, I’ve heard Erick mention too many memes over the last couple of years to say he *doesn’t* know about the /b/tards. At worst, DDoS attacks could prove to bring the site down enough to pose a real problem for running a forum and support site. If it’s down because of morons at a critical time for someone, it could get pretty bad.

    • Survivor says:

      03:50pm | 12/04/11

      I love this. At one of the lowest points of my life, I tried calling lifeline. After 30 or so minutes on hold, waiting to talk to someone, I gave up. The scars I have speak for themselves. I just wish someone had answered.

    • mary says:

      05:11pm | 12/04/11

      Thanks Chris, you guys do awesome stuff at Lifeline. My family has only good experiences with the services you provide. Great initiative, I’m sure that many will benefit.

      For interesting info on depression visit http://www.pressonaustralia.com.

      Thank you to all the great VOLUNTEERS at Lifeline, you’re awesome!

    • LJD says:

      06:29pm | 12/04/11

      mary

      Thanks for highlighting that Lifeline is staffed by volunteers who are giving up their own time to help. I (wrongly) assumed the staff were paid public servants.

    • Jim says:

      07:03pm | 12/04/11

      Great idea taking it online…but how long before some goose from 4chan or similar hacks in and gives someone some really, really bad advice?

    • michael j says:

      08:34pm | 12/04/11

      Within the last month or so scientist re-portly found the gene that causes violence, apparently it is only activated by experiences endured during childhood,,,,IT won’t be long before a Gene is found to explain why some people are more likely to suicide then others but a lot has to do with a persons surroundings where they may live on the edge for years and something very minor tips them over,, Silence is the worst option,,your caption relates mainly to depressive type suicide ,,, with other forms of Mental Illness,say Thought Insertion it is hard for a to talk to any one about it because they may fear the consequences of having someone else involved
      this condition is not the same/or related to hearing voices which if not severe
      is more easily treatable,,Yes i have often longed for a more reportable option
      for suicide perhaps not on the nightly news like the road,,,perhaps something like an easily assessable coroners page to let society know the state of things,,Having a hotline,n,talking to someone is al-right for some/many i suppose ,,but for some people/conditions it doesn’t work like that,,,,,
      Suicide is something must have touched everyone in this country by now,,
      or as they say you know someone ,who’s knows someone,,,,
      Yeah well have a good day ,n, all the best to ya,,,,,,,,,,,,

    • Meghan says:

      09:05pm | 12/04/11

      This is a GREAT initiative! Kudos to Lifeline!

      Given funding shortages and the raw deal that mental health funding gets, there’s no doubt the future of mental health service provision will include online services. Another online service that has been launched with little media attention is http://www.mindscreen.com.au. It is run by a private Australian company and costs but it helps your doc assess you more quickly and accurately. My friend used it and said her doc changed her diagnosis based on how she answered the questions. I haven’t used it myself as I’m well at the moment but she raved about it.

      Please note, the MH budget is 7% of national health budget, but the burden of MH on the health system is more like 14%. Until that is fixed, more people in acute distress will rely on volunteer orgs like Lifeline. With more funding, more people will gethelp earlier and hopefully the demand for Lifeline services will drop. remember that Lifeline gets a fraction of the funding of beyondblue but are at the coal face dealing with real people rather than just sticking up promotional billboards everywhere. And Lifeline is staffed by volunteers who do their best. Of course there are going to be times when the volunteer is not up to scratch. Like the callers they too are human! Great job Lifeline and best of luck with this great initiative.

    • Magentamittens says:

      08:37am | 13/04/11

      Best idea I’ve heard in a long time! Let’s hope you get the funding to make it permanent, even if it saves one life it’s worth it. Great work again from lifeline.

    • Anna says:

      09:10am | 13/04/11

      This is an excellent idea. Often with people living with their families or sharing households, there’s no privacy to call Lifeline. I’ve been in a situation where I needed to use the Lifeline phone service but was unable to due to lack of privacy. This will give more epeople access to the service and will be a much more appropriate medium for young people. Congratulations on this excellent initiative.

    • mike j says:

      02:08pm | 13/04/11

      The thing that concerns me about this initiative is that the majority of ‘victims’ of suicide are young males, and focussing on this issue diverts public funds and attention from more serious concerns like breast cancer and violence against women. Also, people choose to commit suicide; women don’t choose to get breast cancer or be the victims of violence. Think about it.

    • Slick says:

      03:30pm | 13/04/11

      Mike,
      Although I agree that some people choose to commit suicide, sometimes it is due to an imbalance in the brain that is causing the depression. It is not all about just feeling blue, or not getting what you want in life. It is a medical condition, which if found can be fixed.
      My personal experince was that the contraceptive pill effected me with quite serious depression which I didnt realise until after the 3rd time I had tried to commit suicide.
      So no I don’t think that this is less important than cancer or domestic abuse.

    • Former Cutter says:

      01:33am | 15/04/11

      Antidepressants are often overprescribed and useless as they do not cure depression alone. A combination of medication and psychotherapy is the key. Antidepressants are only really useful if you’re in such a state that you have trouble functioning day to day tasks such as hygiene, work and getting out of bed. The whole purpose of antidepressant medication is to improve your mood. The common misconception is that it will not take your problems away. As a former self-harmer it took years to realise this and for my “brick wall” to finally collapse and begin talking about my issues. I have to live with my scars for the rest of my life as well as the humiliation but i’m getting there. I honestly thought I would never get any better and that I would end up killing myself. Online chat is a great idea, it should be a permanent addition to the Lifeline service as often it is engaged at peak periods. Depression and even self-harming is not attention seeking, it is a cry for help and it is anger turned inwards. Don’t feel you’re alone because you are not and as with any other profession, you need to find the right person for you to talk to as just like medication there is no one fits all approach. That has been my experience with my therapy and mental health.

    • KristinGrimes says:

      10:20am | 04/01/12

      Some time ago, I really needed to buy a car for my organization but I didn’t have enough cash and couldn’t buy anything. Thank goodness my comrade adviced to take the business loans at reliable creditors. Hence, I acted that and used to be happy with my college loan.

    • rose says:

      08:49am | 09/08/12

      My name is Rose Kelly My lover and I separated Last year September; I will agree I wasn’t true to myself and him. But I did all I could let her have a good life I did put all my energy into our little family as we have 2 beautiful kids. Because I worked as a waiter he didn’t really like that for a career, he thought I didn’t want to do well in my life. Last year as the harsh finance situation hit as we’ve been suffering with our finance for a while he decided to end our marriage. Which i was very devastated!! to lose the love of my life, but a month after separation i went to France for 10days to clear my head. when i got back he wanted me back but he didn’t want romantic side of it a month after xmas he told me again that he cant do it anymore as our finance was at lowest. Then we made a decision to end it to sort our lives out…but my prayer everyday for her to realize that i am not a loser all i wanted is to do what i could to put food on the table and roof over their head. since the second separation i am qualified football coach and fitness instructor and doing more toward my career but I don’t want to get into a relationship with another man when my love and I suffered all of this years when my career takes of he is not there to enjoy it with me. I really want him back in my life so i contacted this spell caster Dr gbojoro who now help me to bring him back, we now have a happy family together with my lover. If you want his help you reach him via email at gbojorotemple1@yahoo.com

 

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