Update 7am: Despite the company’s statement yesterday, Queensland Premier Anna Bligh and federal Communications Minister Stephen Conroy say Facebook needs to explain itself. The Punch is still awaiting a response to its questions put to Facebook’s press office.
Update 4.45pm Wednesday: Today there are at least two groups live on Facebook - one of which has over 3400 members - calling for the death of the man accused of Trinity Bates’s murder. If this happened in a newspaper or on a major news website the editor would be at risk of going to jail.
Update Wednesday 2.45pm : Facebook has published a statement about obscene content on the tribute pages to Elliott Fletcher and Trinity Bates on its website. It is printed in full below. We’re yet to hear from them.
Facebook’s statement:
We’d like to express our sympathies to the families and friends of Elliott Fletcher and Trinity Bates. In the wake of these tragedies, we are grateful to those who have used Facebook to pay tribute to Elliott and Trinity, but we are also deeply saddened that a few individuals have shown a complete lack of respect for these tribute Pages and Groups. We encourage people to report objectionable content to us so that we can react as quickly as possible to review and take down inappropriate material. We also urge Page and Group administrators to exercise their abilities to remove any offensive content from the Pages or Groups they have created. Administrators can ban people from a Page or a Group. More information can be found in the Help Center here for Pages and here for Groups.
Earlier post:
Below is an email to Facebook’s global press office and their Australian public relations representatives. An initial statement - which does not address the questions - was provided and is published below. The response will be published in full when it arrives.
As you are aware Facebook has now been forced twice this month to act against the distribution of explicit material on tribute pages to two minors who died in tragic circumstances. The cases were the tribute pages to 12-year-old Elliott Fletcher and an 8-year-old girl in Bundaberg.
My questions are related to the ongoing safety of general Facebook users and what the company is doing to protect the public from being exposed to unsolicited pornographic or obscene material. They are:
1. Aside from the standard “Report” function on posts from users, what is Facebook doing to stop recurrences of this kind of activity?
2. Have there been other instances of deliberate targeting of tribute pages by people distributing explicit material?
3. In this specific instance have you identified the perpetrators?
4. What are Facebook’s procedures for real-time monitoring the distribution of pornographic material on the site?
5. Have you any other comment?
This email will be posted on thepunch.com.au while we await your reply, which in turn will be published in full.
Please call me if you would like to discuss.
Kind regards,
Paul Colgan
**
Update 2.55pm: Facebook’s public relations representatives have provided this statement from Debbie Frost, Director of Communications and Public Policy at Facebook. We will publish the full response when it arrives.
We want Facebook to be a place where people can openly discuss issues and express their views, while respecting the rights and feelings of others. We have instituted certain rules, enshrined in our Statement of Rights and Responsibilities, to make sure the content and opinions our users create or share doesn’t go completely unchecked. When sharing an opinion turns into direct statements of hate or threats against an individual, for example, or when users upload nudity, pornography, or violent photos or videos, the professional reviewers on our team take quick action to respond to reports, remove the content, and either warn or disable the accounts of those responsible.
Facebook is highly self-regulating, and users can and do report content that they find questionable or offensive. We strongly recommend anyone who creates a Page or Group on Facebook to use the specific privacy controls to manage their Pages or Groups they set up, and block or ban anyone who tries to post offensive content. We also encourage our users to continue to use our tools to report objectionable content so that we can investigate reports and take action.
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