The world can only exist with a properly working internet service.

The World of Warcraft that is; and Facebook and Twitter and all the other cyber realities that require an efficient communications network.
So obviously most online gamers and Facebook fiends were salivating at the speeds promised by the Federal Government’s National Broadband Network. It was heralded as bringing Australia into the “modern age” of telecommunications with internet speeds faster than Usain Bolt driving a Ferrari.
Unfortunately, despite the recent advertising blitz touting the benefits of the NBN, the new fibre optic network remains a fairy tale for most net users.
Where the rubber really hits the communications superhighway for most Australians is the effort it takes to find a company that can actually deliver what they promise in terms of a reliable customer service.
This endeavour can prove trouble enough for someone familiar with setting up a residential internet connection. For those not accustomed to working with computers and IT networks on a regular basis, the whole experience can be an absolute nightmare.
I recently moved into a new house dead smack in the middle of Sydney. One would think the mission to take my existing internet connection to my new address would not be a complex one.
I had no idea the world of bureaucratic pain I was about to enter.
To start with, Optus took over two weeks to connect the new service. When they finally did, there was a mountain of problems that came with the new connection.
Firstly the original connection was not completed correctly at the exchange and had to be fixed. Then the new modem they sent was faulty and another unit had to be dispatched. Then there was a problem with the line that caused drop outs every ten minutes. Then they informed me I needed to install, at my own expense, a central filter device. This did nothing to solve the problem and the only way I was able to use my connection was to have the speed dropped to near the old dial-up speeds.
After a month of beating my head against the wall, I switched to Telstra.
Telstra promised me the holy grail of internet services - a cable modem. It was like a choir of angels sang as a radiant hand reached down from a cyber-Mount Olympus and pulled me out of ADSL connection hell.
The lovely lady from the call centre in India happily informed me that my new cable modem would be shipped as soon as possible and that a technician would arrive to install a new cable connection in my home.
The technician never showed up.
After a heated exchange with Telstra I was offered sincere apologies and informed a mistake had been made and a technician would be sent to my house two days later.
This forced me to rearrange my life and take time off work to wait for said technician. A technician again failed to show.
I spent my morning away from work on hold with Telstra’s Indian call centre, being passed from supervisor to supervisor to try and work out what was going on. With each new representative I had to re-explain the situation.
I could feel my blood pressure rising by the second. Had I been a heart patient, I think the stress would have brought on a severe angina attack.
As the hours ticked by I kept checking outside to make sure I was still living in the middle of one of Australia’s capital cities. Not a remote community in Far North Queensland or a small town in the Northern Territory outback.
Telstra now tells me a technician may turn up next week – possibly.
While the federal government spends billions in taxpayer dollars to deliver a magical communications system that most people won’t see for some years to come, ordinary Australians are still engaged in trench warfare with companies like Telstra who struggle provide basic customer service.
In the coming federal election, the political party that truly wants to help ordinary Australians with their basic communication needs, should start by reviewing the trade practices of our major telecommunication companies.
That’s a vote winner every time.
Facebook Recommendations
Read all about it
Punch live
Up to the minute Twitter chatter
ACL says gay marriage would lead to gay sex (how to do it) being taught in schools. You really haver to credit them with vivid imagination.
Welcome to your wombiverse. On orgasmic births and being so happy you could cry http://t.co/7JrbQSCV6j
RT @GordyPls: So much is wrong with this article but the last setence is absolutely astonishing http://t.co/IpoXoCiN8Y
Recent posts
The latest and greatest
The Punch is moving house
Good morning Punchers. After four years of excellent fun and great conversation, this is the final post…
Will Pope Francis have the vision to tackle this?
I have had some close calls, one that involved what looked to me like an AK47 pointed my way, followed…
Advocating risk management is not “victim blaming”
In a world in which there are still people who subscribe to the vile notion that certain victims of sexual…
Nosebleed Section
choice ringside rantings
From: Hasbro, go straight to gaol, do not pass go
Tim says:
They should update other things in the game too. Instead of a get out of jail free card, they should have a Dodgy Lawyer card that not only gets you out of jail straight away but also gives you a fat payout in compensation for daring to arrest you in the first place. Instead of getting a hotel when you… [read more]From: A guide to summer festivals especially if you wouldn’t go
Kel says:
If you want a festival for older people or for families alike, get amongst the respectable punters at Bluesfest. A truly amazing festival experience to be had of ALL AGES. And all the young "festivalgoers" usually write themselves off on the first night, only to never hear from them again the rest of… [read more]Gentle jabs to the ribs
Superman needs saving
Can somebody please save Superman? He seems to be going through a bit of a crisis. Eighteen months ago,… Read more
Most commented